5 People To Follow If You Want A-GAME CUSTOMER SUPPORT

use klout (it's a website) to find people who are influential in "customer experience" and/or "customer...

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Scaling Customer Support With Technology

Congratulations, your startup is taking off. Blogs are writing about you, people are tweeting, the wheels are in motion. You don't have to worry as...

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5 secret laws behind awesome customer support

Customer support can be such a powerful advantage (and disadvantage if you do it wrong, something I'll also show you). The great thing is, there...

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Using Quora to get customers for your B2B startup

These past few days have been crazy. We went from 1% conversion rate to nearly 28%, are in the middle with partnering up with lotsa...

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EGO is the number one reason most startups fail

A lot of startup founders have the ego the size of Germany. There's a 90% failure rate with startups. People get too attached to THEIR...

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Automating employee happiness

It's hard to tell someone that they're creating an impact, because just telling them so isn't enough.   How do you actually motivate someone? Motivation, it turns out, is...

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