Designed To Cut Down Support
No ticketing, no all-in-one support software.
We are only focused on providing the instant answers to your customers.
One of the biggest problems with knowledge bases is that they simply aren't updated based off what people are needing help with. They're typically out-dated, stale and as a result aren't helpful to the customer (hence, people start emailing you stuff that could have or should have been answered via your FAQ/knowledge base).
Helpjuice makes sure to track what you need to be adding to the knowledge base, based off what people search. We'll even send you a weekly report of the top 3 articles you should add to get less support emails. This kind of workflow, of consantly improving the knowledge base based off analytics is one of the key factors to providing AWESOME, INSTANT support.
Think back the last time you tried to use a knowledge base, to find an answer to a question you had...
Did you find the answer you were looking for? Or were you shown 3918481 results, and just didn't have time to sifter through?
We understand this problem, which is why our intelligent instant search is a core part of our product and why people love Helpjuice. We make sure to deliver fewer, and more accurate results. As the customer starts typing, we start bringing them results, and by the time they're done typing, we've already found an appropriate article.
No need to customize colors, add headers, or mess around with making your knowledge base look like your website.
No pop-ups, just a clean knowledge base that integrates well.