Help Center Strategy
11 Best Knowledge Base Software in 2026 + Buying Guide
The best knowledge base software in 2026, compared on features, pros, cons and pricing, plus a 10-step buying guide to pick the right one for your team.
Articles by Emil Hajric
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Employee Training & Onboarding15 Types of Employee Training Programs (Benefits, Challenges)
Fifteen types of employee training programs, with the benefits and challenges of each, and how to choose the right mix for your team.
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GeneralWhat is Microlearning? Benefits, Examples, & Strategies
Uncover the benefits, best practices, and real-world applications of microlearning for corporate training and personal development.
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Employee Training & OnboardingThe Power of Continuous Learning in the Workplace
This article explores how continuous learning can unlock new levels of professional success in the workplace.
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Employee Training & OnboardingSOP Training: Boost Productivity with Effective Processes
A practical guide to SOP training: how to teach standard operating procedures, reinforce them and keep them followed with a knowledge base.
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Documentation & Technical WritingHow to Create Policy and Procedure Manual: Step-by-Step Guide
How to create a policy and procedure manual step by step: what to include, how to write clear policies and procedures, and how to keep it current.
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Customer Service & SupportCustomer Service Best Practices: The Top 8 Strategies
The following guide will provide you with best practices to providing exceptional customer service to your users.
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Help Center StrategyGuide to Knowledge Process Outsourcing (KPO)
Learn more about the role of knowledge process outsourcing in digital transformation and how to successfully implement it in your organization.
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Customer Service & SupportCustomer Support: How to Improve Your Efforts
Customer support is essential to the ongoing success of your business. Here’s your complete guide to improving your customer service processes.
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Internal Collaboration ToolsCross-Team Collaboration: 9 Top Strategies for Success
Learn what it takes to improve your team’s cross-functional collaborative efforts with the following nine strategies.
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Customer Service & SupportProactive Customer Service: Definition, Benefits & Best Practices
What is proactive customer service and how can it help you win over customers? Read this awesome guide to find out.
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![How to Create an Effective Employee Handbook [With Examples]](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1585056324448-1584999453347-Employee%20Handbook.png)
Employee Training & OnboardingHow to Create an Effective Employee Handbook [With Examples]
This employee handbook guide will teach you how to develop a handbook for your team. We'll also go over why every company needs one to be competitive.
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Help Center StrategyCrafting a Winning Communication Plan (With Templates)
Learn the key elements of a successful communication plan and explore various communication strategies suited for different organizational needs.
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Customer Service & Support20 Call Center Best Practices for Amazing Customer Service
Is your company providing the best service possible to your customers? Here are 20 call center best practices to follow to improve customer retention.
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Business GrowthHow a Community Forum Can Benefit Your Business
Learn what a community forum is, the benefits it brings your business and how to set one up so customers can help each other.
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Internal Collaboration Tools14 Effective Ways to Promote Team Collaboration
Team collaboration is essential for growth & team productivity. Learn 14 strategies to inspire communication & problem-solving in the workplace.
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Business GrowthHow to Build a Customer Service Policy That Delights Customers
Learn how to create a stellar customer service policy that allows your business to consistently deliver high-quality customer service,
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GeneralOperational Improvement: Guide to Continuous Growth
What operational improvement is, why it matters and the steps of a systematic, iterative process that keeps your business growing.
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Software & AlternativesHow to Use Google Drive — Tutorial and Best Practices
Google Drive is a popular tool for document management. This step-by-step tutorial shows you the best way to set it up and get started.
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Customer Service & SupportHow to Optimize Internal Customer Service: 7 Key Strategies
Learn 7 essential strategies for maximizing internal customer service performance and enhancing overall organizational efficiency.
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Employee Training & OnboardingHow to Conduct an Employee Evaluation in 6 Steps
Learn how to conduct an employee evaluation your employees won’t dread. We asked several experts and distilled their best tips in this post.
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Help Center StrategyStandard Operating Procedure (SOP) Guide: Explanation, How to Create, Examples, and More!
A standard operating procedure (SOP) is a documented set of steps for a routine task. What an SOP is, its main parts, and how to write one in 8 steps.
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Software & AlternativesZendesk Review 2026: Honest Look at Pricing, Features & What Real Users Actually Think
Explore Zendesk's 2026 pricing and features to make an informed decision for your customer support needs.
