Helpjuice Blog

Learn everything you need to know about knowledge base, knowledge management, customer support and more...

average-handle-time

Average Handle Time: 5 Strategies to Reduce It
knowledge-sharing

Encourage Knowledge Sharing in the Workplace [6 Steps to Help]
employee-training-plan-templates

How to Create an Employee Training Plan [With Templates + Checklists]
customer-self-service-software

Customer Self-Service Software Guide: The Best Tools for 2022
knowledge-base

Knowledge Base Guide: Why Your Business Needs One (2022)
business-requirements-document

Business Requirements Document: What it is & How to Write One
customer-service-performance-reviews

Customer Service Performance Reviews: Processes + Template
training-manual

How to Create a Training Manual: Tips for Maximizing Impact
24-7-customer-service

How to Deliver 24/7 Customer Service & Tech Support

knowledge-management-software

The Best Knowledge Management Software & Tools [2022]
internal-customer-service

Guide to Optimizing Internal Customer Service: 7 Key Strategies
change-management-process

Change Management Process: 7 Steps to Successful Implementation

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