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Emil Hajric

February 01 2019

Top 4 Experts in Customer Service Share Advice

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With so many ups and downs and room for mistakes – customer service can be quite

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Emil Hajric

February 01 2019

4 Bulletproof UX-Hacks To Skyrocket Your Knowledge Base

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One of the first questions I had when I started working for HelpJuice was: What e

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Emil Hajric

February 01 2019

Finding Out What Your Customers REALLY Feel About You!

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Do you know that for every customer that even bothers to complain and tell you “w

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Emil Hajric

February 01 2019

Small Gestures That Make Your Customer Go "WOW" With Satisfaction!

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Wouldn’t we all love it if our customers ran around like headless chickens spread

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Emil Hajric

February 01 2019

Dr. StrangeService: How I Learned To Stop Worrying and Love the Customer

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Man, I absolutely HATE it when I call customer service and this monotonic robot-l

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Emil Hajric

February 01 2019

Seconds from Death: What It Taught Me About Customer Experience

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“This might be my last flight, ever.” – I said to myself, flying last month from

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Emil Hajric

February 01 2019

What is Knowledge Management?

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Do you know that companies who apply knowledge management, on average, increase t

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Emil Hajric

February 01 2019

4 Mind-Blowing Metrics On Short vs Lengthy Knowledge Base Articles

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  This post is part of our series of blog posts where we compare actual Helpjuice

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Emil Hajric

February 01 2019

Customer Service: 4 Things Today’s Companies Get Right

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There’s a lot to be said for great customer service. Companies that get it right

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Emil Hajric

February 01 2019

10 SHOCKING Stats About Customer Service

1548987860122 10 shocking facts about customer support

Many times companies believe adjusting prices will make a significant difference,