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Josh Brown

May 31 2019

6 Simple Tools to Measure Customer Engagement in 2019.

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Imagine if your doctor measured your blood pressure with a microscope!!! You woul

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Emil Hajric

February 01 2019

A Stupid-Simple Guide on How to Write Perfect Knowledge Base Article

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Before we start, quick question: Do you know what the bounce rate is? Of course y

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Josh Brown

May 23 2019

7 ways customer service helps you with flawless customer onboarding

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You and I both are aware of the importance of onboarding and how much of a hassle

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Emil Hajric

February 01 2019

A Blueprint on How to Plan Your Internal Knowledge Base

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ATTENTION: This is not a regular blog post. This is a BLUEPRINT on how to do your

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Emil Hajric

February 01 2019

5 Quick Tips How to Optimize Your Knowledge Base

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  Once upon a time (but not so long ago): Yahoo and AltaVista used to be the the

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Emil Hajric

February 01 2019

How to plan your external knowledge base content

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Listen up colonels. I’m Mustafa, the brigadier general, and I have an order from

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Josh Brown

May 06 2019

Engaging Your Employees To Contribute To Your Knowledge Base

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… & Building A Knowledge Base To Boost Up Employee Engagement What if you cou

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Josh Brown

May 22 2019

Hacked: How & When To Use Emojis In Customer Support

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John, is that you? (ok, maybe your name isn’t John) But surely you want to make a

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Emil Hajric

February 01 2019

Why Customers STOP Using Your Knowledge Base!

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Truth is, way too many knowledge bases end up being like the left out kid from gy

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Emil Hajric

February 01 2019

3 External API's To Super-Power Your Knowledge Base!

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Ever thought about how powerful external API’s can be in super-powering your know