Helpjuice Customers

Pros: The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but - if you want it - you can access the entire backend and customize your site to your specifications.

Cons: It's currently lacking integrations, e.g. with CRM tools such as Salesforce.

Overall: The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds - an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.

Pros: Set up was easy and the Helpjuice team was prompt with customization requests. Intuitive interface. Makes it easy to create and deploy a rich content library. Excellent customer service

Cons: Editor can have more features but the company is making good progress with additions / improvements.

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Pros: We love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.

Cons: We are new users, so I don't have any negative comments about it. So far we have loved it and the ease of use.

Pros: It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.

Cons: The ability to edit articles from their published URL. I believe this is actively being worked on.

Overall: It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.

Comments: I left Zendesk for other apps. For the knowledge base, I switched to Helpjuice, which specializes in that sort of thing. I like it. It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer. Plus, the search functionality is better and faster. There are some things I miss, like the ability to edit articles from the article page itself, but Helpjuice appears to be responsive and fast to make changes in response to critical feedback. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.

Pros: Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money

Cons: None that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need.