" Our staff save a lot of time by not having to explain everything to new employees over and over again by creating a knowledge base using Helpjuice. " - Magvanshiirev Janchiv, Manager, Mobicom Corporation LLC
We had our own internal old system that we have built, however, it was not flexible that's why not many employees used it.
Helpjuice is simple (for article creation) yet powerful. Also, the price was considerable.
Article editor supporting markdown language is the best feature for me.
As a company we have 1500 employees, however, there was no knowledge base system in our company. That is why we had several problems:
For example, in our sector, when a new engineer comes to work, we used to train him for around 1 day with some buddy (usually a senior engineer) by explaining all the details. Now we have detailed instructions on Helpjuice, and we just share the link
We anticipate having 2-4 hours while onboarding new staff.
It takes about a day to obtain specific knowledge from a subject expert. By delivering that knowledge to Helpjuice, our employees may save about 2 hours per month by not having to explain everything over and again.
Also, we see that we will integrate technical instructions and operating manuals into the Helpjuice so that our Network Operating Center engineers have quick access to that knowledge; by doing so, we see that our MTTR (mean time to recover) will be lowered by 30 minutes in every situation.