What's the purpose/goal of your KB?

• Breaking silos between teams and departments.
• Easily accessible knowledge and information.
• Reducing time to find some information

What solutions did you approach before you decided to go with Helpjuice?

We had our own internal old system that we have built, however, it was not flexible that's why not many employees used it.

Why did you decide to use Helpjuice?

Helpjuice is simple (for article creation) yet powerful. Also, the price was considerable.

What's your favorite Helpjuice feature?

Article editor supporting markdown language is the best feature for me.

What problem are/were you looking to solve with Helpjuice?

As a company we have 1500 employees, however, there was no knowledge base system in our company. That is why we had several problems:

• it is extremely hard to find certain instructions
• silos were everywhere
• knowledge-sharing actions were not effective
• hard to onboard new employees

For example, in our sector, when a new engineer comes to work, we used to train him for around 1 day with some buddy (usually a senior engineer) by explaining all the details. Now we have detailed instructions on Helpjuice, and we just share the link

What kind of an impact has Helpjuice had?

We anticipate having 2-4 hours while onboarding new staff.

It takes about a day to obtain specific knowledge from a subject expert. By delivering that knowledge to Helpjuice, our employees may save about 2 hours per month by not having to explain everything over and again.

Also, we see that we will integrate technical instructions and operating manuals into the Helpjuice so that our Network Operating Center engineers have quick access to that knowledge; by doing so, we see that our MTTR (mean time to recover) will be lowered by 30 minutes in every situation.