📍 About ReportLinker

ReportLinker is a leading data intelligence platform based in Lyon, France, delivering smart, AI-driven insights to businesses worldwide. With a mission to turn data into actionable strategy, ReportLinker serves clients across industries—from finance to healthcare—through intuitive and powerful SaaS solutions.

When it came time to launch a new platform, they needed more than a help center—they needed a knowledge experience that could scale instantly, stay lean, and deliver answers fast.

"We were launching an entirely new platform and needed to dissociate the knowledge base from our current CRM. Helpjuice was the way to go." – Paula Gelis-Doherty, Lead Customer Success Manager at ReportLinker

⚡ The Launch Challenge: Scaling Support Without Scaling Chaos

Paula and her team faced a significant challenge: 500+ clients were joining the new product in just a few days. The pressure was on to avoid support bottlenecks. Their existing CRM, HubSpot, already hosted a knowledge base for another product—so using it again wasn’t ideal.

They needed something separate. Something smarter. Something fast.

Enter Helpjuice.

"The implementation and migration were super fast. The team was highly available and worked with our tight schedule in a very efficient way."

💡 Why Helpjuice Made the Cut

Paula evaluated multiple solutions—including HubSpot and Document360—but quickly realized that Helpjuice stood out for its:

• Agility: A responsive team and smooth onboarding allowed for a fast go-live
• Flexibility: Easy content management, plus customizations when needed
• AI Tools: Swifty chatbot and smart search made self-service a breeze
• Support: Ongoing check-ins from the Helpjuice team post-launch

"What really made a difference was the agility of the Helpjuice team. Customization requests were handled in the blink of an eye!"

📉 The Results: 70% Reduction in Support Tickets

By launching with Helpjuice fully integrated, ReportLinker saw a 70% drop in support tickets compared to their legacy enterprise product. That’s not just cost-saving—it’s an efficiency revolution.

And it's not just about fewer tickets. Helpjuice gives the team real-time insight into what's working, what needs updating, and how users are engaging with content.

• 70% reduction in support ticket volume
• 500+ clients onboarded seamlessly during launch
• Swifty chatbot delivers instant answers for common queries
• Article analytics drive data-informed product feedback

"The Swifty chatbot is amazing. It’s empowering for users to ask questions and get direct answers without digging through articles."

📊 Data That Drives Strategy

Helpjuice isn't just a support tool—it's a feedback engine. Paula tracks top-performing articles, most-searched questions, and customer feedback on every post. That data gets shared with product teams to guide UX decisions and feature improvements.

“With Helpjuice, I can give high-level feedback to our product team easily and reliably,” she says.

"The metrics and feedback are a great way of keeping track of what’s relevant to our users. We’re not guessing—we’re adapting."

🛠 A Knowledge Base That Supports a Product-Led Strategy

ReportLinker’s new platform is designed to be product-led—meaning users explore and adopt features independently. For that strategy to work, support content must be accurate, discoverable, and frictionless.

Helpjuice delivers just that. Its AI-powered search and chatbot integrations make content instantly accessible. Its backend metrics empower customer success teams. And its flexible customization means the KB evolves alongside the product.

💬 In Paula’s Words:

"We needed a knowledge base as intuitive and agile as our product. Helpjuice delivered on every front—implementation, support, AI, and analytics."