Knowledge Base Case Studies

World's Best Knowledge Bases, Let our Customers From Industries Teach You How They Did it

From Startups To Enterprises

Startups

Some of the most innovative companies rely on Helpjuice.

  • Fullstory logo
  • Shipt Logo
  • Mashable logo
  • Beanstalk logo

Midsize Companies

Stable businesses serve their customers with Helpjuice.

  • AAP logo
  • Revenew logo
  • HR Performance logo
  • Stayokay logo

Education

Schools and college help students with Helpjuice.

  • Stanford logo
  • GeorgiaIoT logo
  • Michigan logo
  • Centralpoint logo

E-Commerce

Some of the biggest online stores rely on Helpjuice.

  • Coastal logo
  • Chief Products logo
  • Classroom logo
  • Huetiful logo

Enterprises

Largest organizations in the world use Helpjuice.

  • Walmart logo
  • State Oregon logo
  • Oregonians logo
  • Oregonians logo

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What Others Say About Us

Read what our customers say about helpjuice

Richard
Richard H.
Director of Marketing
One Legal Logo
5/5
Overall

Quick to get set up, easy to use, and great support!

The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize.

Helpjuice provides the best of both worlds - an easy-to-use interface for people to add/edit articles, and, the flexibility to completely customize the site.

Richard
Richard H.
Director of Marketing
One Legal Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but - if you want it - you can access the entire backend and customize your site to your specifications.

Cons: It's currently lacking integrations, e.g. with CRM tools such as Salesforce.

Overall: The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds - an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.

Manoj
Manoj J.
Chief Strategy Officer
Reservations.com Logo
5/5
Overall

Easy to use, Practical, and Effective

Set up was easy and the Helpjuice team was prompt with customization requests.

Intuitive interface. Makes it easy to create and deploy a rich content library.

Excellent customer service!!!

Manoj
Manoj J.
Chief Strategy Officer
Reservations.com Logo
Ease of Use
tar active">
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: Set up was easy and the Helpjuice team was prompt with customization requests. Intuitive interface. Makes it easy to create and deploy a rich content library. Excellent customer service

Cons: Editor can have more features but the company is making good progress with additions / improvements.

1553513280311 will smith
Will S.
Software Engineer
Teem logo
5/5
Overall

Helpjuice is a perfect Help Center service

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well.

1553513280311 will smith
Will S.
Software Engineer
Teem  logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Ginger
Ginger J.
Co-Owner
WebPunch Logo
5/5
Overall

Great software & Wonderful Customer Support

We love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.

Ginger
Ginger J.
Cofounder
WebPunch Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: We love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.

Cons: We are new users, so I don't have any negative comments about it. So far we have loved it and the ease of use.

Tyler Cooper
Tyler C.
Director of Client Services
Versature Logo
5/5
Overall

Excellent Knowledge Base Platform

It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.
It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.

Tayler Cooper
Tayler C.
Director of Client Services
Versature Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.

Cons: The ability to edit articles from their published URL. I believe this is actively being worked on.

Overall: It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.

Steve Rice
Steve R.
Criminal Defense Attorney
Steve Rice Law logo
5/5
Overall

Zendesk to Helpjuice for knowledge base excellence

I left Zendesk for other apps. For the knowledge base, I switched to Helpjuice.

It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer.

Steve Rice
Steve R.
Criminal Defense Attorney
Steve Rice Law logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Comments: I left Zendesk for other apps. For the knowledge base, I switched to Helpjuice, which specializes in that sort of thing. I like it. It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer. Plus, the search functionality is better and faster. There are some things I miss, like the ability to edit articles from the article page itself, but Helpjuice appears to be responsive and fast to make changes in response to critical feedback. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.

Jacob
Jacob E.
Manager, Client Support
State Farm logo
5/5
Overall

Easy to use, great service, worked for exactly what we needed it for

Service has been responsive and excellent.

Helped us make updates, and the software is also very easy to use with many features.

Best available Knowledge Base for the money.

Jacob
Jacob E.
Agent Intern
State Farm logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money

Cons: None that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need.

Brianna dickey
Brianna D.
Support Manager
Streak Logo
5/5
Overall

The product is easy to use and the amount of freedom you get with the design is unprecedented.

I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit!

Brianna dickey
Brianna D.
Support Manager
Streak Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Comments: I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit!

You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers.

We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself.

My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help.

I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.