Knowledge Base Case Studies

World's Best Knowledge Bases, Let our Customers From Industries Teach You How They Did it

Virgin Mobile Case Study for Helpjuice

Virgin Mobile Delivering 40% More Self-Service Support To Customers With Helpjuice

Check Out What Some of Our Customers Are Saying!

Leisure, Travel & Tourism

(1001 - 5000 people)

Vacasa reduced their support tickets by 40% using Helpjuice

Education Management

(51 - 200 people)

Apptegy onboard employees 2x faster and increased close rates by 7% using Helpjuice

Banking

(201 - 500 people)

How Helpjuice helped Collins Community Credit Union to speed up publishing process and save money

IT Services

(51 - 200 people)

Valant uses Helpjuice to improve sales process and to provide strong content to their customers

Real Estate

(11 - 50 people)

Showmojo cut support tickets by 30% and improved response time by 300% using Helpjuice

Education

(11 - 50 people)

Large School District Reduces Inquiries by 50% Using a Helpjuice Knowledge Base

Construction

(11 - 50 people)

Construction company improved product knowledge across their team so they can better serve their customers.

Education

(51 - 200 people)

How Overlake School overcame COVID-19 operation difficulties thanks to Helpjuice.

Hotel Technology Solutions

(250 - 500 people)

How Protel has more than 1500 avoided support cases in 4 months thanks to Helpjuice

Telecommunications

(1,000 - 5,000 people)

Virgin Mobile Delivering 40% More Self-Service Support To Customers With Helpjuice

Government

(1,000 - 5,000 people)

Local US Government Innovating With A Knowledge Base For Residents To Reduce Customer Support Tickets

IT Services

(2,000 - 5,000 people)

Food-delivery Giant Shipt.com Scales Customer Support Using Helpjuice

Industrial Automation

(10,000+ people)

Industrial Automation Giant, Yokogawa, Switches to Helpjuice To Deliver Tribal Knowledge Across 10,000+ Employees

Real Estate

(100 - 500 people)

RMS Cloud Resolves 50-75% of day to day support requests with Helpjuice Knowledge Base

Retail

(11 - 50 people)

SaaS Platform Replaces Hiring More Support Reps For a Self-Service Knowledge Base For Customers

Software / Real Estate

(250 - 1,000 people)

Boomtown uses Helpjuice as the go-to tool for customers & everyone in their organization to access all the information they need

E-Commerce

(50 - 100 people)

Collage.com Team uses Helpjuice Seven days a week To Deliver Amazing Support.

IT Services

(11 - 50 people)

IT Services Firm Leverages Knowledge Base For Collaboration (instead of Google Drive/Sharepoint)

Insurance

(100 - 500 people)

TBC Insurance Utilizes Knowledge Base For More Productive Call Center Agents

Financial Services

(100 - 500 people)

Sunlight Financial Moves From "Google Site" to Helpjuice to Provide Instant Answers To Thousands Of Users Looking For Support

Software

(200 - 500 people)

Monday.com Choses Helpjuice To Reduce Time Spent By Operations Team With Repeat Requests For Information

Web Hosting

(11 - 50 people)

Fast-Growing Web Hosting Company Instantly Sees Positive ROI With Using Helpjuice

Financial Services

(100 - 500 people)

Financial Services Company 2x Training Effectiveness With Helpjuice

Packaging & Containers 

(100 - 500 people)

Packaging Company Optimizes Efficiency By Utilizing Helpjuice Knowledge Base Instead Of Sharepoint

Insurance

(250 - 500 people)

Going from 30+ Manuals to 1 Helpjuice Knowledge base & Providing Instant Knowledge To 250 Support Reps

Nanotechnology

(50 - 100 people)

Nanotech company improves employee training, customer support and efficiency going from multiple knowledge systems to Helpjuice

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