Knowledge Base Case Studies

World's Best Knowledge Bases, Let our Customers From Industries Teach You How They Did it

Virgin Mobile Case Study for Helpjuice

Virgin Mobile Delivering 40% More Self-Service Support To Customers With Helpjuice

Check Out What Some of Our Customers Are Saying!

Machinery Manufacturing

(1001 - 5000 people)

Thanks to Helpjuice KraussMaffei Technologies reduced training sessions by 50% with their global sales team, as they can answer most of their questions by themselves

Civil Engineering

(51 - 200 people)

Epic Engineering saved 40 hours per employee during onboarding thanks to Helpjuice

Internet Publishing

(11 - 50 people)

Wefunder sees a reduction of at least 700 emails a week since they started using Helpjuice

Information Technology & Services

(2 - 10 people)

Touch Systems BV reduced support phone calls by 25% thanks to Helpjuice

Telecommunications

(201 - 500 people)

Since started using Helpjuice, DSI managed to increase their QA scores by 25%

Internet

(10 - 50 people)

See how Entrupy solved the problem of accessibility to knowledge thanks to Helpjuice

Insurance

(10000+ people)

Since started using Helpjuice, Assurant tickets have completed an average of 26 times faster, using an average of 85% fewer writers.

Computer & Network Security

(201 - 500 people)

Hack The Box reduced customer churn by 20% by having a well-documented platform thanks to Helpjuice

Hospital & Health Care

(201 - 500 people)

Macro Helix has 97% successful searches after switching to Helpjuice

Insurance

(10+ people)

See how Helpjuice helped Canopy reduce their support tickets by 75%

Renewables & Environment

(51 - 200 people)

Hydropoint manage to save over $10K in yearly subscription fees alone thanks to Helpjuice

Retail

(1000 - 5000 people)

Notino managed to save around 20% of their current Confluence license pool thanks to Helpjuice

Consumer Services

(10 - 50 people)

Stashbee Achieved 90% Solution Quality Index Since implementing HelpJuice Help Center

Automotive

(10000+ people)

Hendrick Automotive Group customers are reducing their search times by more than 60% thanks to the Helpjuice phenomenal keyword searchability.

Non-profit Organization Management

(11 - 51 people)

Thanks to Helpjuice, HousingLink is providing 24x7 coverage to their customers and handling over 3 times the number of inquiries of the support staff

Information Technology & Services

(11 - 51 people)

KaarbonTech support tickets dropped by 70% thanks to Helpjuice

Hospital & Health Care

(10000+ people)

Since Started Using Helpjuice, DaVita reduced onboarding time by 50%

Computer Games

(11 - 50 people)

Since started using Helpjuice, Gala Games tickets dropped from 200 tickets per day to only 30 tickets per day

Retail

(11 - 50 people)

Primary Goods ticket requests dropped by 60% thanks to Helpjuice

Banking

(501 - 1000 people)

Capital City Bank Group reporting has decreased by 20% since making the 'how to' and 'why' information available through Helpjuice.

Insurance

(11 - 51 people)

Auger reduced their support requests by 80% and time to locate information on Knowledge Base is 500x quicker for the user thanks to Helpjuice

Computer Software

(11 - 51 people)

One Step GPS sees 60% reduction in customer support requests and 4X faster employees train thanks to Helpjuice

Computer Software

(51 - 200 people)

See how IPV reduces their support tickets by 20% using Helpjuice

Industrial Automation

(11 - 51 people)

Z-Tec Automation Systems reduces their support calls by 20% using Helpjuice

Financial Services

(51 - 200 people)

Automotive sees more than 50% reduction in answering questions thanks to Helpjuice

Mental Health Care

(201 - 500 people)

Averhealth cut their support tickets by 30% using Helpjuice

Leisure, Travel & Tourism

(1001 - 5000 people)

Vacasa reduced their support tickets by 40% using Helpjuice

Education Management

(51 - 200 people)

Apptegy onboard employees 2x faster and increased close rates by 7% using Helpjuice

Education Management

(201 - 500 people)

How Newington College train new staff and students 30% faster thanks to Helpjuice?

Banking

(201 - 500 people)

How Helpjuice helped Collins Community Credit Union to speed up publishing process and save money

IT Services

(51 - 200 people)

Valant uses Helpjuice to improve sales process and to provide strong content to their customers

Real Estate

(11 - 50 people)

Showmojo cut support tickets by 30% and improved response time by 300% using Helpjuice

Education

(11 - 50 people)

Large School District Reduces Inquiries by 50% Using a Helpjuice Knowledge Base

Construction

(11 - 50 people)

Construction company improved product knowledge across their team so they can better serve their customers.

Education

(51 - 200 people)

How Overlake School overcame COVID-19 operation difficulties thanks to Helpjuice.

Telecommunications

(1,000 - 5,000 people)

Virgin Mobile Delivering 40% More Self-Service Support To Customers With Helpjuice

Government

(1,000 - 5,000 people)

Local US Government Innovating With A Knowledge Base For Residents To Reduce Customer Support Tickets

IT Services

(2,000 - 5,000 people)

Food-delivery Giant Shipt.com Scales Customer Support Using Helpjuice

Industrial Automation

(10,000+ people)

Industrial Automation Giant, Yokogawa, Switches to Helpjuice To Deliver Tribal Knowledge Across 10,000+ Employees

Real Estate

(100 - 500 people)

RMS Cloud Resolves 50-75% of day to day support requests with Helpjuice Knowledge Base

Retail

(11 - 50 people)

SaaS Platform Replaces Hiring More Support Reps For a Self-Service Knowledge Base For Customers

Software / Real Estate

(250 - 1,000 people)

Boomtown uses Helpjuice as the go-to tool for customers & everyone in their organization to access all the information they need

E-Commerce

(50 - 100 people)

Collage.com Team uses Helpjuice Seven days a week To Deliver Amazing Support.

IT Services

(11 - 50 people)

IT Services Firm Leverages Knowledge Base For Collaboration (instead of Google Drive/Sharepoint)

Insurance

(100 - 500 people)

TBC Insurance Utilizes Knowledge Base For More Productive Call Center Agents

Financial Services

(100 - 500 people)

Sunlight Financial Moves From "Google Site" to Helpjuice to Provide Instant Answers To Thousands Of Users Looking For Support

Software

(200 - 500 people)

Monday.com Choses Helpjuice To Reduce Time Spent By Operations Team With Repeat Requests For Information

Web Hosting

(11 - 50 people)

Fast-Growing Web Hosting Company Instantly Sees Positive ROI With Using Helpjuice

Financial Services

(11 - 50 people)

Financial Services Company 2x Training Effectiveness With Helpjuice

Packaging & Containers 

(100 - 500 people)

Packaging Company Optimizes Efficiency By Utilizing Helpjuice Knowledge Base Instead Of Sharepoint

Insurance

(250 - 500 people)

Going from 30+ Manuals to 1 Helpjuice Knowledge base & Providing Instant Knowledge To 250 Support Reps

Nanotechnology

(50 - 100 people)

Nanotech company improves employee training, customer support and efficiency going from multiple knowledge systems to Helpjuice

Property Management/Retail

(50 - 100 people)

Just Two Weeks After Deployment, Property Management Company sees 55% Improvement In Ticket Deflection

IT Services and IT Consulting

(5 - 10 people)

IT Services and IT Consulting Company Cut Down Owner Communication by 50% and Saw a 20% Reduction in Resolution Time With Helpjuice, in Just Two Weeks

Food and Beverage Services

(100 - 1000 people)

Fujitsu Reduced Phone Calls and Email Tickets by 30% with Helpjuice

Wholesale

(100 - 1000 people)

America's Leading Detention Supplier - Bob Barker Company reduced the workload on their employees by 20% since using Helpjuice

Motor Vehicle Manufacturing

(1001 - 10000 people)

Thanks to Helpjuice Asbury Automotive Group Cut Down New Technician Training Hours in Half

Telecommunications

(100 - 1000 people)

How Telecommunications Giant - Mobicom Corporation Reduced New Employee Training Time From 1 day to 2 Hours Using Helpjuice

Higher Education

(10,000 - 100,000 people)

University of Illinois Call-Back Rate and Employee Training Time Reduced by 50% in One Month

Insurance

(100 - 1000 people)

Insurance Company's Productivity Increased 7x Thanks to Helpjuice's Google Like Search

Telecommunications

(100 - 1000 people)

Telecommunication Company Distributes Knowledge to Customers More Quickly Resulting in More Effective Employees

Software Development

(1,000 - 10,000 people)

Databricks Saw a 20% Improvement in Ticket Closure While Using Helpjuice

Information Services

(10 - 100 people)

How Information Services Company Handled Team Expansion by Decreasing Onboarding Time From 2 Weeks to 2 Hours With Helpjuice

Software Development

(10 - 100 people)

Helpjuice Helped a Software Development Company to Achieve a 25% Increase in Productivity

Plumbing & Heating Services

(10 - 100 people)

Plumbing & Heating Company Set Up Technical Library and Managed Publishing New Content 50% Faster

Advertising Services

(1,000 - 10,000 people)

How Mindshare Spends 80% Less Time Updating User Manuals With Helpjuice

Construction

(100 - 1,000 people)

Brachot NV Reduced Number of Emails by 70% Thanks to Helpjuice

Retail Office Equipment

(10 - 100 people)

Retail Office Equipment Company Saw Reduction of Training Time by 70% Since Using Helpjuice

Manufacturing

(10 - 100 people)

The Manufacturing Company Experienced 75% Fewer Tickets After Using Helpjuice For Two Months.

Outsourcing and Offshoring Consulting

(100 - 500 people)

Outsourcing and Offshoring Consulting Managed Reducing Training Time by 30% With Helpjuice

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