Knowledge Base Case Studies

World's Best Knowledge Bases, Let our Customers From Industries Teach You How They Did it

Virgin Mobile Case Study for Helpjuice

Virgin Mobile Delivering 40% More Self-Service Support To Customers With Helpjuice

Check Out What Some of Our Customers Are Saying!

Automotive

(10000+ people)

Hendrick Automotive Group customers are reducing their search times by more than 60% thanks to the Helpjuice phenomenal keyword searchability.

Non-profit Organization Management

(11 - 51 people)

Thanks to Helpjuice, HousingLink is providing 24x7 coverage to their customers and handling over 3 times the number of inquiries of the support staff

Information Technology & Services

(11 - 51 people)

KaarbonTech support tickets dropped by 70% thanks to Helpjuice

Hospital & Health Care

(10000+ people)

Since Started Using Helpjuice, DaVita reduced onboarding time by 50%

Computer Games

(11 - 50 people)

Since started using Helpjuice, Gala Games tickets dropped from 200 tickets per day to only 30 tickets per day

Retail

(11 - 50 people)

Primary Goods ticket requests dropped by 60% thanks to Helpjuice

Banking

(501 - 1000 people)

Capital City Bank Group reporting has decreased by 20% since making the 'how to' and 'why' information available through Helpjuice.

Insurance

(11 - 51 people)

Auger reduced their support requests by 80% and time to locate information on Knowledge Base is 500x quicker for the user thanks to Helpjuice

Computer Software

(11 - 51 people)

One Step GPS sees 60% reduction in customer support requests and 4X faster employees train thanks to Helpjuice

Computer Software

(51 - 200 people)

See how IPV reduces their support tickets by 20% using Helpjuice

Industrial Automation

(11 - 51 people)

Z-Tec Automation Systems reduces their support calls by 20% using Helpjuice

Financial Services

(51 - 200 people)

Automotive sees more than 50% reduction in answering questions thanks to Helpjuice

Mental Health Care

(201 - 500 people)

Averhealth cut their support tickets by 30% using Helpjuice

Leisure, Travel & Tourism

(1001 - 5000 people)

Vacasa reduced their support tickets by 40% using Helpjuice

Education Management

(51 - 200 people)

Apptegy onboard employees 2x faster and increased close rates by 7% using Helpjuice

Education Management

(201 - 500 people)

How Newington College train new staff and students 30% faster thanks to Helpjuice?

Banking

(201 - 500 people)

How Helpjuice helped Collins Community Credit Union to speed up publishing process and save money

IT Services

(51 - 200 people)

Valant uses Helpjuice to improve sales process and to provide strong content to their customers

Real Estate

(11 - 50 people)

Showmojo cut support tickets by 30% and improved response time by 300% using Helpjuice

Education

(11 - 50 people)

Large School District Reduces Inquiries by 50% Using a Helpjuice Knowledge Base

Construction

(11 - 50 people)

Construction company improved product knowledge across their team so they can better serve their customers.

Education

(51 - 200 people)

How Overlake School overcame COVID-19 operation difficulties thanks to Helpjuice.

Hotel Technology Solutions

(250 - 500 people)

How Protel has more than 1500 avoided support cases in 4 months thanks to Helpjuice

Telecommunications

(1,000 - 5,000 people)

Virgin Mobile Delivering 40% More Self-Service Support To Customers With Helpjuice

Government

(1,000 - 5,000 people)

Local US Government Innovating With A Knowledge Base For Residents To Reduce Customer Support Tickets

IT Services

(2,000 - 5,000 people)

Food-delivery Giant Shipt.com Scales Customer Support Using Helpjuice

Industrial Automation

(10,000+ people)

Industrial Automation Giant, Yokogawa, Switches to Helpjuice To Deliver Tribal Knowledge Across 10,000+ Employees

Real Estate

(100 - 500 people)

RMS Cloud Resolves 50-75% of day to day support requests with Helpjuice Knowledge Base

Retail

(11 - 50 people)

SaaS Platform Replaces Hiring More Support Reps For a Self-Service Knowledge Base For Customers

Software / Real Estate

(250 - 1,000 people)

Boomtown uses Helpjuice as the go-to tool for customers & everyone in their organization to access all the information they need

E-Commerce

(50 - 100 people)

Collage.com Team uses Helpjuice Seven days a week To Deliver Amazing Support.

IT Services

(11 - 50 people)

IT Services Firm Leverages Knowledge Base For Collaboration (instead of Google Drive/Sharepoint)

Insurance

(100 - 500 people)

TBC Insurance Utilizes Knowledge Base For More Productive Call Center Agents

Financial Services

(100 - 500 people)

Sunlight Financial Moves From "Google Site" to Helpjuice to Provide Instant Answers To Thousands Of Users Looking For Support

Software

(200 - 500 people)

Monday.com Choses Helpjuice To Reduce Time Spent By Operations Team With Repeat Requests For Information

Web Hosting

(11 - 50 people)

Fast-Growing Web Hosting Company Instantly Sees Positive ROI With Using Helpjuice

Financial Services

(11 - 50 people)

Financial Services Company 2x Training Effectiveness With Helpjuice

Packaging & Containers 

(100 - 500 people)

Packaging Company Optimizes Efficiency By Utilizing Helpjuice Knowledge Base Instead Of Sharepoint

Insurance

(250 - 500 people)

Going from 30+ Manuals to 1 Helpjuice Knowledge base & Providing Instant Knowledge To 250 Support Reps

Nanotechnology

(50 - 100 people)

Nanotech company improves employee training, customer support and efficiency going from multiple knowledge systems to Helpjuice

Trusted by Thousands of Companies

From the largest organizations in the world to some of the most innovative companies rely on Helpjuice

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