Business Development Manager Paul Smith Finds Easy-to-Use Solution for 5-Star Customer Service Experience

Capital Ford Lincoln of Wilmington, a premier car dealership in Wilmington, NC, was looking for a way to open up lines of communication between departments and create a 5-Star Customer Service Experience. After researching multiple solutions, they chose Helpjuice, a knowledge base platform, to help them achieve their goals.

Paul Smith, Business Development Manager at Capital Ford Lincoln of Wilmington, says, “We chose Helpjuice because your product was great, and the price fit our budget. Our rep. Salma was very knowledgeable and helpful during our set up process and still continues to be an asset to our efforts.”

Easy-to-Use Search Capability Streamlines Internal Communications

Paul and his team implemented Helpjuice to streamline internal communications and create a 5-Star Customer Service Experience. He says, “My most favorite feature of helpjuice is its searching capability. It’s so easy to find what you need, and quickly.”

The knowledge base has allowed Capital Ford Lincoln of Wilmington to quickly and easily access important information, such as Q&A and other internal documents. This has enabled the team to provide their customers with the best possible experience, as well as reduce their own workload.

Helpjuice Reduces In-Person Meetings By 50%

The implementation of Helpjuice has resulted in a 50% decrease in informational meetings. Paul explains, “Now we just upload it to Helpjuice and send an email.” The knowledge base has also resulted in a 25% decrease in internal support tickets. Paul expects this number to increase as they continue to use the platform.

Helpjuice has enabled Capital Ford Lincoln of Wilmington to efficiently communicate important information to their team and customers, leading to a 5-Star Customer Service Experience. Paul says, “Helpjuice has been instrumental in helping us create a better customer experience and streamline our internal communications. We’re excited to continue using the platform and seeing the impact it makes.”

Conclusion

Helpjuice has enabled Capital Ford Lincoln of Wilmington to reduce in-person meetings by 50%, decrease internal support tickets by 25%, and create a 5-Star Customer Service Experience. Paul Smith, Business Development Manager at Capital Ford Lincoln of Wilmington, says, “Helpjuice has been instrumental in helping us create a better customer experience and streamline our internal communications. We’re excited to continue using the platform and seeing the impact it makes.”