A quick read that teaches you how to turn your knowledge base into an ultimate support machine.
A culmination of a lot of the ideas we've presented to customers when they faced the 3 common problems with knowledge bases.
”HIGHLY RECOMMEND this e-book. I've read it numerous times, and have suggested it to many of my friends who are also entrepreneurs. Valuable for anyone looking to better understand how to utilize their knowledge base”
”I’ve read many KM books during my professional career, most of which I’ve paid for, and I’ve studied the topic as a student, with certification from the Knowledge Management Institute, but I can honestly say this is the most complete reference guide I’ve come across.”
Emil Hajric is the founder and CEO of Helpjuice.com – the world’s leading knowledge management platform, trusted and used by thousands of organizations including Walmart, Moneygram, US Government, Stanford University.
Emil’s understanding of knowledge management stems from his deep focused research and contribution to improving the orgainization’s ability to scale customer support and help improve employee training & onboarding. He regularly publishes his findings, and research on the Knowledge Management website, as well as the Helpjuice blog.
Emil and his work have been featured in publications such as:
