A quick read that teaches you how to turn your knowledge base into an ultimate support machine.
A culmination of a lot of the ideas we've presented to customers when they faced the 3 common problems with knowledge bases.
”HIGHLY RECOMMEND this e-book. I've read it numerous times, and have suggested it to many of my friends who are also entrepreneurs. Valuable for anyone looking to better understand how to utilize their knowledge base”
”I’ve read many KM books during my professional career, most of which I’ve paid for, and I’ve studied the topic as a student, with certification from the Knowledge Management Institute, but I can honestly say this is the most complete reference guide I’ve come across.”