Scale customer support and deliver instant knowledge to your team

Helpjuice Features

“Helpjuice has been an incredible platform to start building our knowledge base. We had been struggling to find a good system that would give us the functionality we needed at a great price. Helpjuice has given us everything we hoped for and more and it doesn’t cost an arm and a leg. In addition, the customer support is top notch.”

- Tanner, Training Manager, Utah Government

Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.”

- Stuart, Head of Product

“It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.

Tyler Cooper

Tyler Cooper

Director of Client Services

Amazing integrations

Zendesk Integration

Easily navigate and search your Helpjuice Knowledge Base from within Zendesk tickets. You can also easily use your questions to answer Zendesk tickets.

Slack Integration

Instantly access, create, and share your team’s Helpjuice articles straight from Slack, with the Helpjuice Slack bot.

Salesforce Integration

Integrate your Helpjuice Knowledge Base with Salesforce Cases.

Helpjuice Chrome Integration

With Helpjuice's Chrome plugin, we're allowing you to instantly access your internal/external knowledge base within seconds.

Helpjuice Olark Integration

Helpjuice provides an Olark plugin to integrate with your Olark chat! By doing so, Helpjuice will analyze when users start chatting with you and smartly find Knowledge Base articles that match what the user is talking about and suggest them to you so you can use as a response.

Scale Customer Support and Deliver Instant Knowledge to Your Team

Full Feature List

Content Authoring

  • Easy to Use Editor
  • Auto-Generated URL
  • Add Keywords
  • Change Categories
  • Control Access Levels
  • Related Articles
  • Article Insights
  • Comments

Analytics

  • Select Specific Periods
  • Searches
  • Articles Insights
  • Performance of Users/Groups

Google-Like Search

  • Zero configuration - works like magic
  • Fast and scales without a limit
  • Intelligent search that understands ‘humans’
  • Support for custom keywords and synonyms

SEO Ready

  • SEO Optimized out of the box!
  • Customize Entire HTML and how it’s rendered
  • Customize keywords

Multi-Language Support

  • Support for 130+ languages
  • Easily author content between languages
  • Search optimized for all major languages

Self-Hosting

  • Host knowledge base on your own servers.
  • Support in transition

Amazing Collaboration

  • Custom Article and Topic Access Control
  • Communicate changes on articles via commenting
  • Manage multiple authors per article
  • Smart approval process and custom roles

Extremely Customizable

  • FREE Pixel Perfect Customization by us!
  • Basic View: Easy modifications without having to code
  • Code view: Control all HTML/CSS
  • Dozens of Amazing Themes
  • Dynamic Variables through Liquid
  • Access to Fully-featured API for Custom Integrations
  • Integrate behind ‘login’ wall

Security

Knowledge base security is one of the most valuable features in Helpjuice. Helpjuice has taken privacy to whole new level. Read More

“We tried others, but nothing was as customizable as Helpjuice. They even customize your knowledge base for you”

Ross, Director of Growth, Shipt.com

“Helpjuice is a no brainer. It’s extremely user friendly, has a LOT of options when it comes to making content private, and segmenting content based off groups.”

Stuart, Head of Product, Cloudhouse

“Intuitive interface. Makes it easy to create and deploy a rich content library.“

Manoj, Chief Strategy Officer, Reservatons.com

“Helpjuice has been an incredible platform to start building our knowledge base. We had been struggling to find a good system that would give us the functionality we needed at a great price.
Helpjuice has given us everything we hoped for and more and it doesn't cost an arm and a leg. In addition, the customer support is top notch. ”

Tanner, Training Manager, Utah Government

“We love the customized features, the customer support has been really great. It’s very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.”

Ginger, Co-Owner, Web Punch

“Helpjuice provides the best of both worlds - an easy-to-use interface for people to add/edit articles, and, the flexibility to completely customize the site.”

Richard, Director of Marketing, One Legal

“Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money.”

Jacob, Manager, Client Support, State Farm

“I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented.”

Brianna, Support Manager, Streak

“We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support.”

Will, Software Engineer, Teem

WOW Care

Ours is 5 minutes, personalized, and technical. Yes, you don’t have to wait days for someone ‘technical’ to respond to you, our team understands knowledge bases, and your account, and we’ll hand hold you through all your questions.

Helpjuice team
5min

Response Time

Because it’s 2020 not 1995

97%

Satisfaction Rate

Because our software is driven by our customers!

85%

Product Decisions by You

Because we care about our customer experience!

Scale Customer Support and Deliver Instant Knowledge to Your Team