How Mindshare Spends 80% Less Time Updating User Manuals With Helpjuice

Quick Overview

Industry: Advertising Services

Location: United Kingdom

Team size: 1,000 - 10,000

" Helpjuice is easy to use and really simplifies the task of allowing different people to get access to our documents " - Francisco Archilla, Business Intelligence Analyst, Mindshare

Industry: Advertising Services

Location: United Kingdom

Team size: 1,000 - 10,000

Advertising Services

(1,000 - 10,000 people)

What's the purpose/goal of your KB?

My tool provides the coworkers with a String that includes terms such as the Client, the Brand, the Campaign ID,... This String is esential to create some communication with the clients and the adservers.

The tool is used by many of us in different departments and teams to simplify their work. So we could say that a big number of us is using the tool, as most of us work with clients and campaigns.

What solutions did you approach before you decided to go with Helpjuice?

Before Helpjuice, we didn't really thought about a proper solution. Our idea was to keep updating the same tool in different files for each team that use it. 

The story was different when we discovered Helpjuice. Then we understood that we could work in a more efficient way and also to keep the tool more controlled. The number of problems have diminished and I count with more time for dealing with other tasks.

Why did you decide to use Helpjuice?

First of all, Helpjuice is easy to use, and our main goal was to reduce the time dedicated to certain tasks like the one described. Also is easy to control due to the Access Level restrictions.

Furthermore, it allows us to have shared a document in a same address, instead of keeping updating files for every department. This suppose a clear reduction of time worked.

What's your favorite Helpjuice feature?

Unlike the system adopted before, I love that with Helpjuice I can manage in a more efficient way the control of our tool. Helpjuice really simplify the task of allowing different people to get access to our documents.

I also likes the format it shows the shared files. It is a great idea to allow someone to download a document and at the same time to provide with information about how to use it redacted like in an article.

What problem are/were you looking to solve with Helpjuice?

Our first problem was to solve the quantity of emails received per day. With an average of 9 emails per week asking for the address of our tools we decided we needed some help.

On the other hand, as we had the tools splited in several files, it was taking much time to update the documents in each file. With Helpjuice our work was done much faster and we reduce our work time for this task in a weekly 80%.

What kind of an impact has Helpjuice had?

We were looking mainly to reduce the time spent in developing the task of updating the same tool in different files. Now I can say we reached that target and the time spent on addressing the tools have decreased in 80% as now we don't need to reply to the huge amount of emails received and need to consider to make so many changes as before.

It also decreased the number of emails received in a weekly 40% as the coworkers know where to find always the right document and if it has been recently updated. The time we are saving with this task is wisely dedicated to other tasks, letting us more time to work on the rest of our projects, hence I only have good words for Helpjuice.

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