Thanks to Helpjuice Asbury Automotive Group Cut Down New Technician Training Hours in Half

Quick Overview

Industry: Motor Vehicle Manufacturing

Location: Georgia, USA

Team size: 1001 - 10000

" Helpjuice has allowed us to streamline our technician training. We are able to track our technician training progress with Helpjuice Analytics. " - Taylor Burriesci, IT Helpdesk Supervisor, Asbury Automotive Group


Industry: Motor Vehicle Manufacturing

Location: Georgia, USA

Team size: 1001 - 10000

Motor Vehicle Manufacturing

(1001 - 10000 people)


What's the purpose/goal of your KB?

We were struggling with major knowledge gaps between each technician. With assigning certain KBs to technicians and a quarterly review of the KBs assigned to them we are able to cross-train more effectively and keep the information up to date.  

What solutions did you approach before you decided to go with Helpjuice?

We used the following: 

Why did you decide to use Helpjuice?

Helpjuice is the best product for the price in the market. When you compare the Helpjuice Unlimited plan with other companies, there's no question that Helpjuice is the best value. 

What's your favorite Helpjuice feature?

Unlike Solarwinds Service Desk, I love that with Helpjuice I can easily see the analytics of what KBs are being searched and read by each technician.

What problem are/were you looking to solve with Helpjuice?

Helpjuice has allowed us to streamline our technician training. Helpjuice Analytics we are able to track our technician training progress. It makes my job easier to be able to see all of the KBs that our technicians are reading. 

What kind of an impact has Helpjuice had?

With Helpjuice we have cut down new technician training hours in half. They have an easily searchable knowledge base that they can refer to while they are in the field.

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