Toni Jugo, Director of Operations, Shares How the Company Simplified their Knowledge Base with Helpjuice

Primary Goods is a small business that specializes in manufacturing premium home goods. They are located in the Northwest US and have a team of 25 dedicated individuals who strive for excellence. They believe that having a simple, user-friendly knowledge base can help their customers find the information they need quickly and easily.

Before Helpjuice, Primary Goods had their own knowledge base that was integrated with two different platforms. Updating this knowledge base was a tedious process that took up 80% of their time. It also required a dedicated employee to maintain the information.

Toni Jugo, the Director of Operations at Primary Goods, had this to say on the subject:

“We were having a hard time updating our FAQ page since it was integrated with two platforms. We had to update both at the same time and it was time-consuming. With Helpjuice, we can just create and update our information on one platform and save us 90% of our time. It is very user-friendly.”

Helpjuice was the perfect solution for Primary Goods. The platform was incredibly user-friendly, stylish, and the customer service was incredibly helpful. With Helpjuice, Primary Goods was able to simplify their knowledge base and make it easier for customers to find the information they needed.

The Impact of Helpjuice on Primary Goods

Since implementing Helpjuice, Primary Goods has seen a dramatic reduction in the amount of time they spend on their knowledge base. They have gone from spending 80% of their time updating their knowledge base to just 10%. This has freed up their team to focus on other tasks and projects.

Primary Goods has also seen a significant reduction in their ticket volume. Before Helpjuice, they were receiving 2,000 tickets per week. With Helpjuice, they have been able to reduce that number to just 720 tickets per week, a reduction of 60%.

Finally, with Helpjuice, Primary Goods is able to ensure their knowledge base is up to date and accurate. They are able to collect data on the most common questions customers are asking and use that data to improve their knowledge base. This has resulted in a 90% accuracy rating for the knowledge base.

The Benefits of Helpjuice for Primary Goods

Primary Goods has been able to increase their efficiency and reduce their ticket volume with the help of Helpjuice. They are now able to focus on other tasks and projects and have a more accurate and updated knowledge base. In addition, the user-friendly interface of Helpjuice makes it easy for customers to find the information they need.

Toni Jugo had this to say about the impact that Helpjuice had on Primary Goods:

“Helpjuice stands out from the other platforms we checked when choosing our knowledge base platform. It is very user-friendly, stylish, and the customer service is very helpful. Having a simple platform like Helpjuice makes us choose the best knowledge base platform for our company.”

Helpjuice has been a great asset for Primary Goods. With its user-friendly interface, accurate knowledge base, and ability to reduce ticket volume, Primary Goods has been able to increase their efficiency and focus on other projects. Helpjuice has been a great asset for the company and has helped them create a knowledge base that their customers can rely on.