Tax Insight Knowledge Base – How Helpjuice Transformed Team Operations

Tax Insight is a consulting and advisory firm located in Central Europe. They provide customised solutions and services to their clients in the tax, legal and accounting sector. When Dominik Mikiewicz joined the company as a Team Lead, he noticed that their internal knowledge was spread out across different teams, making it difficult to find information quickly. 

He decided to explore different solutions that could help harmonise the company’s internal knowledge and provide easy access to relevant information. After researching several options, Dominik decided to go with Helpjuice – a knowledge base platform – to help his team better manage their knowledge. Read on to find out how Helpjuice transformed Tax Insight operations.

“The option to have private, semi-private, and public information in one place was the main reason I chose Helpjuice,” said Dominik. “The feature set in the trial version was a plus, but the support team really made the difference.”

Tax Insight Aims to Cut Support Costs and Increase Knowledge Sharing

Tax Insight’s main goal with Helpjuice is to reduce customer support costs and increase internal knowledge sharing. Having all the relevant information in one centralized location makes it easier for employees to find the information they need and for customers to find the answers they’re looking for. Tax Insight also aims to eventually share their knowledge externally with partners and customers in the form of guides and FAQs.

Improving Internal Knowledge Sharing

Tax Insight’s main goal for using Helpjuice was to improve their internal knowledge sharing and catalogue information about customer deployments in one place. This would help cut customer support costs, streamline operations and increase employee productivity.

Helpjuice helped Tax Insight achieve this goal by providing an easy-to-use platform that allowed them to quickly access and store relevant information in one centralised location.

The platform’s intuitive editor and access control features enabled Tax Insight to keep their internal knowledge secure, while allowing their employees to quickly search for information when needed. This improved employee productivity and made it easier for new members to onboard and get up to speed.

Helpjuice also enabled Tax Insight to easily share their knowledge with their partners and customers. They now use the platform to create guides and FAQs that help them better serve their customers.

The Results

Since implementing Helpjuice, Tax Insight has seen amazing results. Employee onboarding is now simplified, as new members have easy access to the information they need to get up to speed.

The dev and devops teams have also benefitted greatly from Helpjuice, as they now have a centralised source of information that helps them save time when searching for deployment details. They have reported a time saving of more than 50% when looking up information.

Finally, the platform has helped Tax Insight cut customer support costs and easily share their knowledge with partners and customers. The company has been able to create guides and FAQs that help them better serve their customers, resulting in increased customer satisfaction.

“Helpjuice has been a great addition to our operations,” said Dominik. “The platform helps us manage our internal knowledge and make it easily accessible to our team, partners, and customers. It has greatly improved our operations and helped us better serve our customers.”

Conclusion

Helpjuice has been a great addition to Tax Insight’s operations, helping them better manage their knowledge and make it easily accessible to their team, partners, and customers. It has greatly improved their operations and helped them better serve their customers.