"We were getting too many support tickets each day. With a concerted effort we were able to reduce our tickets from ~90 a day to ~30 a day. This has helped us provide a much better customer experience and cut our response time in a third. - JIm Lindquist, Senior Operations Specialist"
ShowMojo is a rental property software company located in San Francisco, California. They provide software to manage rental properties, leases, and tenant applications for landlords, property managers, and real estate professionals across the United States.
ShowMojo was facing a challenge with customer support tickets. As the company grew, they found that they were getting too many tickets each day and needed an easier way to respond to customer inquiries. That’s when they found Helpjuice.
Jim Lindquist, Senior Operations Specialist at ShowMojo, was looking to solve this problem with Helpjuice. He wanted to reduce the number of tickets they were receiving each day and improve response times. With a concerted effort, they were able to reduce their tickets from ~90 a day to ~30 a day and improved response time by 300%.
“We love that we can create documents in Word or other programs and export them to Helpjuice,” said Jim. “It makes our lives easier and helps us have even more collaborators. This helps us make sure that we don’t have a huge funnel that stops updates to documentation or needed documentation from getting created.”
ShowMojo decided to use Helpjuice because it was easy to use and easy to integrate with their product. Jim mentioned that “other companies attempt to provide ease of use but end up being clunky and not customer-friendly. We get a great balance with Helpjuice that is hard to find.”
ShowMojo’s knowledge base is used to help their customers get help 24/7 since they don’t have support available all hours of the day. Additionally, their software is so diverse that it’s impossible for them to discuss every issue with customers. Their knowledge base allows them to freely and easily browse to find out even more about their product and make them lifelong customers.
ShowMojo also uses their knowledge base to train their employees and also make sure they are sticking to the high level of service their employees expect. This has lead to better customer retention and has allowed their staff to be more efficient, which also cuts cost.
By using Helpjuice, ShowMojo was able to:
“Helpjuice has been an incredible asset to ShowMojo,” said Jim. “We were able to reduce our customer tickets by 30% and improve our response time by 300%. This has lead to better customer retention and has allowed our staff to be more efficient, which also cuts cost.”
By using Helpjuice, ShowMojo was able to improve customer experience and reduce customer tickets and response time. This has allowed them to have better customer retention and be more efficient, which has cut costs.
Helpjuice has allowed ShowMojo to reduce customer tickets by 30% and improve their response time by 300%. This has improved customer retention and allowed their staff to be more efficient, which has also cut costs.
Jim stated, “Helpjuice has been an incredible asset to ShowMojo. We were able to reduce our customer tickets by 30% and improve our response time by 300%. This has led to better customer retention and has allowed our staff to be more efficient, which also cuts cost.”
Browse through our collection of case studies to see how companies across industries are leveraging Helpjuice to transform their knowledge management.
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