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Collage.com Team uses Helpjuice Seven days a week To Deliver Amazing Support.

Quick Overview

Industry: E-commerce
Location: Brighton, MI
Team Size: 50-100

"It’s much easier keeping our knowledge base updated and organized through Helpjuice than it is to keep track of multiple Google Docs or static HTML files. We are happy customers of Helpjuice and look forward to continuing our relationship." – Nicole, Support Manager

Industry: E-commerce
Location: Brighton, MI
Team Size: 50-100

E-Commerce

(50 - 100 people)

Company Overview

At Collage.com, we pride ourselves on making custom photo products (like photo books, photo blankets, and photo canvases) easy for anyone to create.

What's the purpose/goal of your knowledge base?

For those rare times when a customer has questions about an order, Helpjuice makes it easy for our team to consolidate all of our tutorials and frequently asked questions in one constantly-updated place. Our customer satisfaction team uses Helpjuice in responding to phone calls, live chats, and emails seven days a week. We also make our company’s knowledge base accessible to customers so they can get answers to common questions without even needing to contact support.

What Solutions Did You Approach Before Deciding To Go With Helpjuice?

It’s much easier keeping our knowledge base updated and organized through Helpjuice than it is to keep track of multiple Google Docs or static HTML files. We are happy customers of Helpjuice and look forward to continuing our relationship.

Why Did You Decide To Choose Helpjuice?

We love how user friendly Helpjuice is – both for our team to update and for our customers to access. It’s easy for nontechnical people to layout and design pages, even when we want to include multiple images or more complicated designs.

We also love being able to make some entries in our knowledge base private for internal use only while making most of our knowledge base publicly accessible. This makes it easy for our team to find the best answers to help customers in one place – even internal information that might not be directly useful for a customer.



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