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Going from 30+ Manuals to 1 Helpjuice Knowledge base & Providing Instant Knowledge To 250 Support Reps

Quick Overview

Industry: Insurance
Location: Ohio, USA
Team Size: 250-500

"We were able to go from employees stressing out not being able to find the information they need, to instantly finding it, and loving Helpjuice!" – Rodney Stone, Contact Center Manager

Industry: Insurance
Location: Ohio, USA
Team Size: 250-500

Insurance

(250 - 500 people)


What problem are/were you looking to solve with Helpjuice?

We have 50 CSR's and aprox. 250 employees that are all trying to gather information from 30 different manuals.  These manuals are currently in MS Word and it is verty dificult to find the information needed.  We decided to try Helpjuice in order to put all information into one spot for everyone to use.


What's the purpose / goal of your KB?

We needed to find information faster and put less stress on our employees.  Employees were stressed out not being able to find the information needed.  This caused unneeded turnover as well.


Why did you decide to use Helpjuice?

Helpjuice is simple.  It does all that we need it to do without all of the extra stuff that we do not need.  The support is amazing and the price points meet our needs.


What solutions did you approach/try, before deciding to go with Helpjuice?

We tried multiple knowledge base system companies but all of them kept wanting to upsell us on things that we did not need.  Once they knew that we were not going to buy more, the support changed and was not as good.  Helpjuice was different.  


What kind of an impact has Helpjuice had on your company?

Employees love it and we are in the process of updating it now.  It takes time but it works.


What's your favorite Helpjuice feature?

Unlike most other KB Systmes, Helpjuice is simple!


 

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