"We were able to go from employees stressing out not being able to find the information they need, to instantly finding it, and loving Helpjuice!" – Rodney Stone, Contact Center Manager
We have 50 CSR's and aprox. 250 employees that are all trying to gather information from 30 different manuals. These manuals are currently in MS Word and it is verty dificult to find the information needed. We decided to try Helpjuice in order to put all information into one spot for everyone to use.
We needed to find information faster and put less stress on our employees. Employees were stressed out not being able to find the information needed. This caused unneeded turnover as well.
Helpjuice is simple. It does all that we need it to do without all of the extra stuff that we do not need. The support is amazing and the price points meet our needs.
We tried multiple knowledge base system companies but all of them kept wanting to upsell us on things that we did not need. Once they knew that we were not going to buy more, the support changed and was not as good. Helpjuice was different.
Employees love it and we are in the process of updating it now. It takes time but it works.
Unlike most other KB Systmes, Helpjuice is simple!