"With HelpJuice, we can provide resources to our staff and families, no matter the time of day" - Nick Williams, Director of Technology, Bartholomew Consolidated School Corporation
Bartholomew Consolidated School Corporation (BCSC) is a public school district located in Columbus, Indiana. With over 14,000 work orders and 100 phone calls a day during eLearning, BCSC was in need of a solution to streamline their support system. After an extensive search, they decided to partner with HelpJuice for their knowledge base. HelpJuice is an easy-to-use knowledge base software that allows businesses to centralize their customer support, reduce costs and improve customer experience.
Nick Williams, Director of Technology at Bartholomew Consolidated School Corporation, had this to say about the decision to use HelpJuice, “We used a rubric based on our Universal Design for Learning framework. It fit all of our needs in terms of security, article design space, end user engagement, and translation needs. We have to support all learners in our district and HelpJuice helps us accomplish that.”
BCSC was looking to solve several issues with their existing customer support system. They did not have a searchable, central repository for training documents or information, and they struggled to support families during eLearning due to their limited resources. With HelpJuice, they can now easily create, organize, and search for training documents and information.
Nick had this to say about the impact HelpJuice has had on their support system, “Unlike our other file storage systems, I love that with HelpJuice I can search keywords and get articles translated. We hope to cut calls into our helpdesk during eLearning by 20% and we hope to cut our tickets by 10%. Our official launch is in August.”
With HelpJuice, BCSC is able to provide 24/7 access to training documents and information for their staff and families. This has allowed them to reduce their call volume and ticket requests significantly. They have also been able to save time and reduce costs associated with their customer support system.
Nick had this to say about his experience with HelpJuice, “The goal of the knowledgebase is to have anytime, anywhere access to help for our staff and families. With HelpJuice, we can now provide that. We have seen a 20% reduction in calls and 10% reduction in tickets since we launched HelpJuice. It is saving us time and money, and most importantly, providing our staff and families with the support they need.”
Bartholomew Consolidated School Corporation found success with HelpJuice. It has enabled them to provide 24/7 access to training documents and information for their staff and families. It has also helped them reduce their call volume and ticket requests significantly, saving them time and money. With HelpJuice, BCSC has been able to streamline their customer support system and provide the support their staff and families need.