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"HelpJuice has been a lifesaver for us" - Dawn Aldridge, Chief Operations Officer at Realty ONE Group Select
Realty ONE Group Select is a real estate company based in Arizona. They specialize in helping people buy and sell homes in the Phoenix area. As their business grew, they needed a way to streamline their support process and reduce the amount of time they spent answering the same questions over and over. That’s when they decided to try HelpJuice.
“We had two private Facebook pages and a Google Drive where we put info, but we needed one place to put everything,” said Dawn Aldridge, Chief Operations Officer at Realty ONE Group Select. “HelpJuice came recommended from another office that had it and loved it, so we asked for a demo and it was love at first sight.”
HelpJuice enabled Realty ONE Group Select to streamline their customer support process and increase efficiency. “HelpJuice has reduced the amount of time in support by 35%, allowing the team and I more time to onboard new agents,” says Dawn. “There is nothing we don’t love about HelpJuice, it is by far changed my daily work life as well as my teams.”
The purpose of their knowledge base was to save time and money by providing customers with the answers to their questions quickly and easily. “We were just spending a lot of time repeating ourselves and giving the same answers over and over,” says Dawn. “It was maddening. We needed one place to put all the info into and direct our agents to it, saving us time and money and stress.”
HelpJuice has been a great tool for Realty ONE Group Select, providing them with the ability to streamline their customer support process, save time, and increase efficiency. With HelpJuice, they have been able to reduce the amount of time spent in support by 35%, allowing Dawn and her team to focus on more important tasks.
HelpJuice has also enabled Realty ONE Group Select to provide their customers with the answers they need quickly and easily. With HelpJuice, they have been able to create a centralized knowledge base that customers can easily access in order to find the answers they need. This has not only saved them time, but money as well.
Finally, HelpJuice has enabled them to provide their customers with a better overall experience. With HelpJuice, their customers can easily find the answers to their questions without having to wait for a response from Realty ONE Group Select. This has resulted in a better overall customer experience, which is crucial for any business.
Realty ONE Group Select has seen tremendous success since implementing HelpJuice. They have been able to streamline their customer support process, save time, and increase efficiency. With HelpJuice, they have been able to reduce the amount of time spent in support by 35%, allowing Dawn and her team to focus on more important tasks. HelpJuice has also enabled Realty ONE Group Select to provide their customers with the answers they need quickly and easily, resulting in a better overall customer experience.
“HelpJuice has been a great tool for us,” says Dawn. “It has enabled us to streamline our customer support process, save time, and increase efficiency. We are very happy with the results we have seen since implementing HelpJuice.”
