How Helpjuice empowered SEAM Group to create a centralized knowledge base for their internal users and reduce their support time

SEAM Group is a software company based in California, specializing in providing innovative solutions to their clients. As their business grew, they needed to find a better way to manage their internal knowledge base and answer their customer's repeated questions in a timely manner.

The Challenge

The challenge for SEAM Group was to find a way to keep their customer service team organized, efficient, and up-to-date on the latest customer inquiries, while also reducing the amount of time they were spending answering the same questions. They needed to find a knowledge base solution that would empower their customer service team to quickly provide accurate answers to their customer’s most common questions.

The Solution

The SEAM Group team decided to use Helpjuice as their knowledge base solution. Helpjuice is an easy-to-use platform designed to help customer support teams create and maintain a centralized knowledge base for their customers. With Helpjuice, the SEAM Group team was able to easily organize their customer inquiries, quickly search for the answers their customers needed, and provide personalized responses.

The Results

"We decided to use Helpjuice because of its ease of use, its customization features, and the recommendations we received from other users," said Josh Aquino, Sr. Systems Admin at SEAM Group. "Since implementing Helpjuice, our customer support time has been reduced by 50%, and we have been able to provide our customers with standardized answers to their most common inquiries."

Conclusion

SEAM Group's decision to use Helpjuice has paid off, as they have been able to reduce their customer support time by 50% and provide their customers with standardized answers to their most common inquiries. The team at SEAM Group is now able to focus on more complex customer inquiries and provide their customers with a personalized experience. Helpjuice has been a game-changer for SEAM Group, and has allowed them to quickly and easily manage their customer inquiries. If you're looking for a powerful yet easy-to-use knowledge base solution, Helpjuice is the perfect choice.