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"We've only been using it for a few days, but the overall speed/efficiency with search and slack integration has already made a significant difference" – Dennis, N., CEO
The aim of switching was to provide a significantly better user experience for clients trying to 'self-help', thus allowing us to reduce the number of enquiries raised through our support channels.
After careful consideration, we found that Helpjuice was by far the most attractive product in a number of areas. We use our own helpdesk, and noticed many KB providers would offer this bundled - we didn't want, nor need those features and were more focused on performance, cleanliness and simplicity. I arranged a call with the CEO, who was a great guy - genuinely couldn't have helped us more which is refreshing!
WordPress, which is how our existing system worked. We had also benchmarked a number of other alternatives - none of which weighed up with HelpJuice.
We are in the early days, but already we can see from our analytics, the Slack integration and just the overall speed / efficiency of searches that just internally its made a significant difference. We are rolling the changes out to our clients currently, and can say with 100% confidence they will love the upgrade!
Great work, great company ethics and all around superstars.