What's the purpose/goal of your KB?

A resource for internal and external documentation. To allow us to refine our onboarding process.

The onboarding process is used for internal and external customers. If we cannot refine it to make it quick this slowed down our ramp-up time for onboarding which slows down our sales pipeline.

What solutions did you approach before you decided to go with Helpjuice?

Tettra, Freshdesk, Hubspot, and Confluence, to name a few.

I had demos with all the listed software. They had poor layouts, difficult onboarding, and often subpar software. We will only choose the best which Helpjuice proved in the demo and follow-up process.

Why did you decide to use Helpjuice?

It is a superior software based on the features available. Helpjuice is a scalable product for our organization and that is what we needed. Ease of use is important to us and Helpjuice was/is the standout product for this need.

The sales demo really sold us as well. The account manager has quick answers to all my questions and contacted me to follow up. Showing Helpjuice really wanted us to be a client. We appreciate that and was a deciding factor for us as if the communication is not great in the beginning during the sales process it surely will not be great post-sales.

What's your favorite Helpjuice feature?

I love that Helpjuice offers customization requests. This allows our team to focus on content and send custom requests to Helpjuice the team. Which takes the pressure off our design and dev team as their skill set is not needed for us to configure and manage helpjuice.

The Helpjuice team is stellar. From our account manager Nedzib to Customer Support the level of service is outstanding. It is rare to find a solution that offers a great solution and service. It does not go unnoticed that we found both with Helpjuice.

What problem are/were you looking to solve with Helpjuice?

Our organization needed software so we could add all educational and instructional documentation too. Allowing us to no longer have SharePoint folders and documents stored in MS teams.

We also needed software that could scale with our organization. Helpjuice has the tools and functionality to allow us to do that.

What kind of an impact has Helpjuice had?

We are in the beginning stages of building the kb. However, it will be streamlining our support desk and onboarding new staff.

This allows us a one-stop shop for our team for resources. Prior to Helpjuice, we had to use a combination of Teams, OneNote, share drive, and word docs to access resources which was a large pain point for my team and organization.

Productivity has increased by 25% at this time. The margin of error has decreased by 15%.