Robin DELAGE, IT Manager of GreenSpark, Reduces Documentation Time by 50% with Helpjuice

GreenSpark is a leading provider of software solutions for the automotive industry, based in France. As an IT Manager, Robin DELAGE had to find a way to quickly and easily create a knowledge base for their products. After trying out a few solutions, he decided to go with Helpjuice.

“Helpjuice was the perfect solution for my needs. The editor was so easy to use and had great features like an accordion, tabs and videos. This allowed me to easily copy content from Office, and create a knowledge base that was more interactive and engaging for customers. The first package price was also very competitive, so it was a great option for me.”

Since using Helpjuice, Robin has seen a 50% reduction in the time spent on creating and updating documentation, while also reducing its size by two. He has also been able to access data from the Helpjuice analytics, which has enabled him to measure the success of his knowledge base. Robin has also been able to take advantage of the Helpjuice Idea Portal, which has allowed him to provide feedback on ideas and vote for others.

Helpjuice has Transformed GreenSpark's Documentation Process

Thanks to Helpjuice, Robin has been able to greatly improve the efficiency of the documentation process at GreenSpark. The time spent on creating and updating documentation has been reduced by 50%, while its size has been reduced by two. The analytics have also enabled him to measure the success of his knowledge base and take action accordingly.

“Helpjuice has transformed our documentation process. It has allowed us to create a knowledge base that is more interactive and engaging for our customers. We now have a much better understanding of how our knowledge base is being used and can make adjustments accordingly.”

Helpjuice has Allowed GreenSpark to Streamline Their Documentation Process

With Helpjuice, Robin has been able to streamline the documentation process at GreenSpark. The time spent on creating and updating documentation has been reduced by 50%, while its size has been reduced by two. The analytics have also allowed Robin to measure the success of his knowledge base and take action accordingly.

“Helpjuice has allowed us to streamline our documentation process. We now have a much better understanding of how our knowledge base is being used and can make adjustments accordingly. The analytics have been very helpful in this regard.”

Conclusion

Helpjuice has been a great addition to GreenSpark. Robin has been able to reduce the time spent on creating and updating documentation by 50%, while also reducing its size by two. The analytics have also enabled Robin to measure the success of his knowledge base and take action accordingly. Helpjuice has allowed GreenSpark to streamline their documentation process and provide a more interactive and engaging experience for their customers.