What problem are/were you looking to solve with Helpjuice?

We implemented Helpjuice as an internal knowledgebase. We used to have all our business manual in Microsoft Word. This includes company policies, procedures, and some forms. There was misinterpretation of information, printed docs around the office, people distrupting managers to ask questions, and a lack of clarity around internal knowledge.

What's the purpose / goal of your KB?

We were looking to reduce the amount of shared information, stop printing business manuals, and get Information out of people's heads and into an easy to use system.

Why did you decide to use Helpjuice?

Helpjuice offered a full feature trial and their expert customisation allowed us to get a feel for the system within 2 days.  We assiged roles and categories, and now the managers are inputting content quickly and easily for approval.  The publishing dates and review dates are a massive timesaver, allowing us to be alerted of when to review processes. 

What solutions did you approach/try, before deciding to go with Helpjuice?

We tried many other systems online including SharePoint and other enterprise based internal help systems.  Helpsite was also trialled. 

What kind of an impact has Helpjuice had on your company?

This has fast tracked our content creation allowing us to get information to our team sooner. It has reduced printing costs. It is a huge timesaver as staff no longer have to ask someone how to do a task, they can simply search Helpjuice.  Our managers all have more time on their hands, as onboarding new staff is now a breeze.

What's your favorite Helpjuice feature?

Unlike any other system, I like that Helpjuice has stages of documentation, meaning pages can be in draft mode or up for review or published aswell as the analytics and search.