Beeper finds the solution they need to quickly onboard employees with Helpjuice

Gerardo Rodriguez, the Director of Customer Operations at Beeper, was looking for a way to quickly onboard employees and to create a 20-30% chat ticket deflection with the help of their knowledge base. Beeper is a chat app that was looking to transition their users from a more hand-held service to a more self-taught approach.

At first, Gerardo and the Beeper team tried using Notion for their knowledge base, but quickly realized that it wasn't the right fit for their needs. It was too complicated and created too much fluff for an efficient and effective onboarding process.

Gerardo and the Beeper team started to look for other solutions and found Helpjuice. “What really impressed us was the Technical Documentation surrounding their API and how it can be implemented,” explained Gerardo. “By the time we sat down, we also realized that pricing was also fixed!”

Helpjuice was the answer Beeper needed to quickly onboard employees

Beeper was able to quickly implement Helpjuice's API into their product and started to transition their users from a more hand-held service to a more self-taught approach. As a result, Beeper was able to increase its internal employee onboarding by over 40%, compared to using Notion in the past.

Gerardo also shared that, “One of the best features of Helpjuice is the API. We can embed it into our product and use it to transition our users from a hand-held service to a more self-taught approach.”

Not only did Beeper increase their internal employee onboarding speed by 40%, but they also reduced their cases for support by 5%, with the help of Helpjuice.

The Benefits of Helpjuice for Beeper

By implementing Helpjuice into their product, Beeper was able to increase their employee onboarding speed by over 40% and reduce their cases for support by 5%. Gerardo shared, “Helpjuice has been a great asset for us. We are able to quickly onboard our employees and transition our users from a hand-held service to a more self-taught approach.”

The combination of Helpjuice’s API, technical documentation, and fixed pricing made it the perfect solution for Beeper. The API allowed them to embed it into their product and transition their users from a more hand-held service to a more self-taught approach. The technical documentation provided them with the information they needed to understand if their technical scope would match with Helpjuice’s capabilities. And the fixed pricing allowed them to plan before having to sit on any sales calls.

Conclusion

With the help of Helpjuice, Beeper was able to increase their internal employee onboarding speed by over 40% and reduce their cases for support by 5%. Helpjuice’s API, technical documentation, and fixed pricing made it the perfect solution for Beeper, allowing them to quickly implement the API into their product and transition their users from a more hand-held service to a more self-taught approach.

Gerardo shared, “Helpjuice has been a great asset for us. We are able to quickly onboard our employees and transition our users from a hand-held service to a more self-taught approach.”