What problem are/were you looking to solve with Helpjuice?

We were looking for an internal knowledge base solution in order to make our IT and Operations resources easily available and transparent for our team members. 

What's the purpose / goal of your KB?

With our internal knowledge base, we aim to make our internal resources accessible and transparent to everyone across our organization in order to increase clarity and collaboration. 

Why did you decide to use Helpjuice?

Helpjuice is easy to use, intuitive, and packed with relevant features. Also, the customer support that I received from the Helpjuice staff was exceptional. 

What solutions did you approach/try, before deciding to go with Helpjuice?

We tried using Google Docs, Zendesk, Screensteps, Proprofs, Knowledge Owl, as well as our own internal solution before ultimately settling on Helpjuice. 

What kind of an impact has Helpjuice had on your company?

We hope to reduce the time spent by our operations team fielding repeat requests for internal information.

What's your favorite Helpjuice feature?

Unlike Zendesk, Screensteps, Proprofs, and Knowledge Owl, I love that with Helpjuice I can scale easily with the pricing structure!