1553029642813 monday.com.logo

Monday.com Choses Helpjuice To Reduce Time Spent By Operations Team With Repeat Requests For Information

Quick Overview

Industry: Software
Location: Tel Aviv, Israel
Team Size: 200-500

"We tried Zendesk, Screensteps, Proprofs, Knowledge Owl, as well as our own internal solution before ultimately settling on Helpjuice. " – Jessica S., Operations Specialist

Industry: Software
Location: Tel Aviv, Israel
Team Size: 200-500

Software

(200 - 500 people)

What problem are/were you looking to solve with Helpjuice?

We were looking for an internal knowledge base solution in order to make our IT and Operations resources easily available and transparent for our team members. 


What's the purpose / goal of your KB?

With our internal knowledge base, we aim to make our internal resources accessible and transparent to everyone across our organization in order to increase clarity and collaboration. 


Why did you decide to use Helpjuice?

Helpjuice is easy to use, intuitive, and packed with relevant features. Also, the customer support that I received from the Helpjuice staff was exceptional. 


What solutions did you approach/try, before deciding to go with Helpjuice?

We tried using Google Docs, Zendesk, Screensteps, Proprofs, Knowledge Owl, as well as our own internal solution before ultimately settling on Helpjuice. 


What kind of an impact has Helpjuice had on your company?

We hope to reduce the time spent by our operations team fielding repeat requests for internal information.


What's your favorite Helpjuice feature?

Unlike Zendesk, Screensteps, Proprofs, and Knowledge Owl, I love that with Helpjuice I can scale easily with the pricing structure! 


 

Other Helpful Case Studies

x

Free Email Course

Sign Up For Our Free 3-Step Email Course:

Scaling Support With a Knowledge Base

No, thanks!

Congrats, you've enrolled! Do check your inbox these days, as we'll be emailing you!