How EVIDE Limited Solved Their Knowledge Base Problem With Helpjuice

EVIDE Limited is a recent engineering start-up based in the UK. With a quickly growing engineering team, the business needed a centralised hub of information where company standards and procedures could be easily searched and found by new starters to expedite the onboarding experience and ensure consistency.

Ash Appella, Head of Verification, explains the problem they faced: “We had a folder structure with the Windows Explorer architecture, but this lacked the power of the search functionality we were seeking. We carefully considered a number of alternatives to Helpjuice and weighed up the merits of each against our requirements. We opted for Helpjuice as we felt the search functionality outperformed the other offerings and the pricing lent itself well to our growing headcount.”

The goal of their knowledge base was to provide a single central source of information that caters for a wide variety of document types, that is searchable and that caters for versioning of documents and access control within the business.

Helpjuice's Search Functionality & Flexible Pricing Make It the Perfect Solution

Ash Appella goes on to explain why they chose Helpjuice: “The trial period for us certainly cemented our feelings that Helpjuice was the right decision and the support we received through the customisations team was really impressive. We particularly liked the search functionality and the flexible pricing made it a great fit for our growing team.”

Helpjuice Reduces Non-Conformances by 16%

The biggest impact Helpjuice has had is in process adherence for new starters (those that have joined within the last 6 months). EVIDE Limited has observed a 16% reduction in non-conformances from that group of individuals as the relevant processes and internal standards are now available in a structured and accessible format for them to follow.

Ash Appella is particularly pleased with the results: “We’re really happy with the results we’ve seen from Helpjuice. We’ve been able to reduce the time it takes for new starters to get up to speed and the reduction in non-conformances speaks for itself.”

Conclusion: Helpjuice is the Perfect Knowledge Base for Growing Teams

EVIDE Limited needed a powerful search functionality and flexible pricing with the ability to scale their knowledge base as their team grew. Helpjuice was the perfect solution, providing a 16% reduction in non-conformances and significantly reducing the time it takes for new starters to get up to speed.

Ash Appella concludes: “We’re really pleased with the results we’ve seen from Helpjuice. The search functionality is great, the pricing is flexible and the support we received was really impressive. We’d definitely recommend Helpjuice to other teams looking to build a knowledge base.”