"Helpjuice is a no brainer. It's extremely user friendly, got a lot of options, and It just looks great" – David F., Training Manager
Our main problem is that we have thousands of users on our platform and no centralized place for them to go to answer their own questions. Some of the users may call the support center but ultimately we wanted to encourage our users to become self sufficient and answer questions by themselves in real time.
Knowledge is power - but no knowledge can cost the our users many lost deals.
With the knowledge base we are hoping to:
a) Cut down on support emails/phone calls
b) Provide a better partner experience by giving them a tool that will answer their specific questions quickly and easily.
c) Provide a consistent form of communication to our partners by having standardized answers to common questions.
Helpjuice was a no brainer. It's just a better product overall. It's clear to me that the people who put this together a) have an incredible passion for knowledge management and b) have taken their customers feedback to provide a very robust and intuitive tool.
Here's a quick list of advantages
a) It's extremely user friendly, I got the hang out it in about an hour. Everyone I've trained so far seemed to pick it up quickly.
b) It's got a lot of options when it comes to making the content private and segmenting content based on user groups.
c) It just looks great! Aesthetics is a big deal for me.
We had a free google site with our content and the analytics showed people were generally confused by how to use this tool or just didn't find it appealing. The bounce rate was incredibly high.
We have a completely private knowledge base that is searchable, user friendly and extremely easy to manage internally. Happy to be partnering with Helpjuice.: )
Unlike the competition and some other products I use Helpjuice just looks great out of the box and I can easily have my UX designer customize the CSS.