Odigo's Need for a Knowledge Base Solution

Pankaj Bhatia, a consultant for Technical Writing at Odigo, was looking for a knowledge base solution to help manage their large amount of data and to provide detailed information and procedures used in their products.

Odigo's Search for a Knowledge Base Solution

Odigo tried numerous software such as Zendesk, ProProfs, Groove, and Confluence, but due to difficulty in handling large amounts of data, insufficient options in the editor, limited customization of the knowledge base UI, limited options to collaborate, and integration with their current software, none of these solutions were suitable for their needs.

Odigo's Decision to Use Helpjuice

When Odigo decided to move their knowledge base to a new tool, they took demos of various knowledge base software available in the market and eventually chose HelpJuice due to its flexibility and well designed tools. According to Pankaj, “HelpJuice is a well designed tool and there are options for almost everything, from customization of UI to ease of working and everything is designed to make friendly for the user of HelpJuice. This helps a lot for our team to understand HelpJuice in almost no time and get started to work on it.”

HelpJuice's Impact on Odigo

HelpJuice has had a major impact on Odigo, reducing the time in training new employees by 25% in comparison to ZenDesk that they were using earlier and 30% in time used in creation of new articles, preparing images, reviewing and collaborating. This has resulted in a reduction in costs of at least 15-20% and an increase in productivity by 20%.

Odigo's Favorite Features of HelpJuice

Pankaj's favorite feature of HelpJuice is the editor, which offers accordions, tabs, the ability to add content from one article to another, image editing options, and numerous parameters in analytics. He also appreciates the small features, such as the ability to autosave, create table of contents automatically, and collaborate right from the articles.

Conclusion

By using HelpJuice, Odigo has been able to reduce training time and costs, increase productivity, and provide detailed information and procedures used in their products. HelpJuice's well designed tools, customization options, and collaboration features have helped Odigo to create a powerful knowledge base and provide a better experience for their customers.