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Nanotech company improves employee training, customer support and efficiency going from multiple knowledge systems to Helpjuice

Quick Overview

Industry: Nanotechnology
Location: Belgium
Team Size: 50-100

"We used to have everything stored in multiple places, now we have it all in Helpjuice. " – Wesley Van den Bosch, Operations Manager

Industry: Nanotechnology
Location: Belgium
Team Size: 50-100

Nanotechnology

(50 - 100 people)

What problem are/were you looking to solve with Helpjuice?

We used to have existing knowledge spread over different media. Several Dropbox accounts, Onedrive, local server in different formats (word, excel, pdf, ...). Plus, a lot is just written on paper or only in stored in the mind of our people. To make sure we are not losing information when someone leaves and everything is stored in the same format we started looking for a knowledge base.  


What's the purpose / goal of your KB?

1. To make sure that the training of new people can go a lot smoother. We have internal articles and procedures that can help them train. 

2. Be able to share procedures with our customers. This can  now be done a lot more uniformly  and professionally. 

3. Put the manuals of our machines on the knowledge base. This will make it a lot easier for the customer to have the latest updated version. 


Why did you decide to use Helpjuice?

The ease of working with the system. We have a lot it illiterate people in the company. So the intuitive working of the system was one of the main deciding points. The text editor inside Helpjuice is one of the easiest I worked with. 


What solutions did you approach/try, before deciding to go with Helpjuice?

Getting everything in a fileshare (sharepoint) & getting everything in an erp/crm (Salesforce etc)


What kind of an impact has Helpjuice had on your company?

We know that we will gain a lot of time to have all the information on one place as we used to loose a lot of time searching for documents/info, and don't have to now with Helpjuice


What's your favorite Helpjuice feature?

I like we can customize a lot, and the analytics


 

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