"We used to have everything stored in multiple places, now we have it all in Helpjuice. " – Wesley Van den Bosch, Operations Manager
We used to have existing knowledge spread over different media. Several Dropbox accounts, Onedrive, local server in different formats (word, excel, pdf, ...). Plus, a lot is just written on paper or only in stored in the mind of our people. To make sure we are not losing information when someone leaves and everything is stored in the same format we started looking for a knowledge base.
1. To make sure that the training of new people can go a lot smoother. We have internal articles and procedures that can help them train.
2. Be able to share procedures with our customers. This can now be done a lot more uniformly and professionally.
3. Put the manuals of our machines on the knowledge base. This will make it a lot easier for the customer to have the latest updated version.
The ease of working with the system. We have a lot it illiterate people in the company. So the intuitive working of the system was one of the main deciding points. The text editor inside Helpjuice is one of the easiest I worked with.
Getting everything in a fileshare (sharepoint) & getting everything in an erp/crm (Salesforce etc)
We know that we will gain a lot of time to have all the information on one place as we used to loose a lot of time searching for documents/info, and don't have to now with Helpjuice
I like we can customize a lot, and the analytics