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"Helpjuice has allowed Colorado Credit Union to increase the efficiency of our staff, as we now have a central repository for our processes and procedures" - Ryan Chism, VP of IT
Colorado Credit Union is a financial institution located in the Denver, Colorado area. Founded in 1933, the company has over 32,000 members and provides banking services to individuals, businesses, and non-profits. When the company needed to streamline their knowledge management and intranet replication, they turned to Helpjuice.
The company’s VP of IT, Ryan Chism, had been looking for a solution that could provide a platform for the organization’s processes and procedures to be easily accessible to all staff. “Many of our processes and procedures were buried in file shares. This naturally created information silos amongst different departments,” said Chism. “Using a tool that had fantastic search/indexing was the big reason we chose to start using Helpjuice.” Chism also appreciated the features Helpjuice had to offer. He said, “We wanted something that we didn't have to host and maintain. It’s nice having a platform that is web-based and always receiving updates.
The cost is very reasonable compared to a traditional intranet product, and our users find the features to be just right for their need set.” Helpjuice provided Colorado Credit Union with a powerful tool for knowledge management. The platform allowed them to create a knowledge base where all staff could access and contribute to the organization’s processes and procedures. The platform also allowed them to easily search and index the knowledge base with its powerful search engine. Chism’s favorite feature was the indexing and speed of search results, even within uploaded PDFs. He said, “We’re currently seeing about a 75% success rate when users are looking for a topic, and landing on the answer. This is only in the the first couple of months of being live on the platform. As our content grows, so will our ability to deliver on answers to questions or topics.
I’m confident that this percentage will go up as our content builds out.” The goal of the knowledge base was to make processes, procedures, and workflows visible to the whole organization. Chism said, “We’re hoping this will naturally bring to light areas that need attention or modification. The other side of it for us is knowledge transfer, as staff come and go over the years. We want new staff to have a central repository to onboard to the organization faster, decreasing time to value. Helpjuice will become our single source of truth on a myriad of topics in the org.”
Colorado Credit Union’s experience with Helpjuice has been positive. Chism said, “Helpjuice has been wonderful for us. It has been the perfect balance of knowledge management and intranet replication. We’ve been able to create a platform that allows us to easily share and access information, while also providing a way to easily search and index the knowledge base.”
Colorado Credit Union has been able to streamline their knowledge management and intranet replication with the help of Helpjuice. The company’s VP of IT, Ryan Chism, said, “Helpjuice has been wonderful for us. It has been the perfect balance of knowledge management and intranet replication. We’ve been able to create a platform that allows us to easily share and access information, while also providing a way to easily search and index the knowledge base.”
The platform has allowed Colorado Credit Union to create a knowledge base where all staff can access the organization’s processes and procedures. The powerful search engine allows users to quickly and easily find the information they need. The platform also allows them to easily search and index the knowledge base with its powerful search engine. Chism said, “We’re currently seeing about a 75% success rate when users are looking for a topic, and landing on the answer. This is only in the the first couple of months of being live on the platform. As our content grows, so will our ability to deliver on answers to questions or topics.
I’m confident that this percentage will go up as our content builds out.” The goal of the knowledge base was to make processes, procedures, and workflows visible to the whole organization. Chism said, “We’re hoping this will naturally bring to light areas that need attention or modification. The other side of it for us is knowledge transfer, as staff come and go over the years. We want new staff to have a central repository to onboard to the organization faster, decreasing time to value. Helpjuice will become our single source of truth on a myriad of topics in the org.”
Colorado Credit Union was looking for a solution to streamline their knowledge management and intranet replication. When they turned to Helpjuice, they found the perfect balance of knowledge management and intranet replication. VP of IT, Ryan Chism said, “Helpjuice has been wonderful for us. It has been the perfect balance of knowledge management and intranet replication.
We’ve been able to create a platform that allows us to easily share and access information, while also providing a way to easily search and index the knowledge base.” Helpjuice allowed Colorado Credit Union to create a knowledge base where all staff can access the organization’s processes and procedures. The powerful search engine allows users to quickly and easily find the information they need. The platform also allowed them to easily search and index the knowledge base with its powerful search engine. The goal of the knowledge base was to make processes, procedures, and workflows visible to the whole organization.
Chism said, “We’re hoping this will naturally bring to light areas that need attention or modification. The other side of it for us is knowledge transfer, as staff come and go over the years. We want new staff to have a central repository to onboard to the organization faster, decreasing time to value. Helpjuice will become our single source of truth on a myriad of topics in the org.” With Helpjuice, Colorado Credit Union was able to easily streamline their knowledge management and intranet replication. They have seen a 75% success rate, and with the content continuing to grow, the success rate will only increase.
