"Helpjuice has been a great help for us. We’ve been able to reduce our knowledge base costs by 50%, save 1-2 hours per service technician per day, and gain 100% visibility into our knowledge base performance."" - Christian Rumsauer, Product Manager at Hans Rumsauer GmbH
Hans Rumsauer GmbH is a German-based company that specializes in the production and sale of industrial power tools and lawn mowers. During the busy season, the company's service technicians were spending approximately 1-2 hours every day answering recurring customer questions. This was cutting into their efficiency and costing the company time and money. Christian Rumsauer, the company's Product Manager, was looking for a solution to this problem.
After extensive research, Christian decided to go with Helpjuice. It provided all the features he was looking for at a price that was significantly lower than other knowledge base systems. With Helpjuice, Christian was able to create an online repository of instructions and manuals to help customers solve standard problems. This enabled the service technicians to refer customers to the knowledge base, saving time and money.
"The content editor is absolutely fantastic. Everything you can imagine to build content with text, pictures, videos, external resources and even integration of other articles so that you need only one source to keep updated. Also, the analytics function is really great. Even though Helpjuice is a better price than Zendesk, this had zero analytics on board." Christian Rumsauer, Product Manager, Hans Rumsauer GmbH
By using Helpjuice, Hans Rumsauer GmbH was able to reduce their knowledge base costs by 50%. This was due to the fact that they no longer had to pay for features they weren't using. Additionally, the company was able to save 1-2 hours of time per day per service technician by referring customers to the knowledge base rather than having to answer their questions individually. Finally, Helpjuice's analytics function provided the company with 100% better analytics for their knowledge base.
Hans Rumsauer GmbH was able to dramatically reduce their knowledge base costs and save time and money with Helpjuice. By creating an online repository of instructions and manuals, they were able to refer customers to the knowledge base rather than having to answer their questions individually. This saved the company 1-2 hours of time per day per service technician and provided them with 100% better analytics for their knowledge base. All of this was achieved at a fraction of the cost of other knowledge base systems.