"Helpjuice was the clear choice for us," said Eklind. "They had a great customer success team and were very responsive. We knew that with Helpjuice, we could provide our customers with the support they needed in a much more efficient way."
Murphy Solutions, an industry-leading software company, was looking for the right solution to provide easy customer support while sharing their knowledge. CEO Richard Eklind knew they needed something that could be easily updated and accessible in multiple languages. After researching several solutions, Murphy Solutions chose Helpjuice.
“We used to have support videos on YouTube but now we have moved everything to Helpjuice. It makes it easy for us to handle and for the customers to find,” said Eklind. “I chose Helpjuice because they were fast to respond and had a great Customer Success team.”
Helpjuice was the perfect solution for Murphy Solutions. With Helpjuice, they were able to easily create and manage their knowledge base. They were able to provide customer support in multiple languages, something that wasn’t possible before. They also had the ability to quickly and easily update their knowledge base with the latest information.
“Unlike a PDF manual, we now have only one place that needs to be updated and we can provide support in many more languages than before,” said Eklind. “It’s been a great solution for us.”
Helpjuice has had a massive impact on Murphy Solutions. In the first year, they were able to reduce their support tickets by more than 50%, and they now offer support in three times more languages than before. By using Helpjuice, Murphy Solutions is able to provide better customer support in a fraction of the time.
“Helpjuice has made a huge difference for us,” said Eklind. “We’ve been able to reduce our support tickets and offer support in more languages than ever before. It’s been an invaluable tool for our team.”
For Murphy Solutions, Helpjuice was the right solution. It allowed them to easily manage and update their knowledge base, while providing customer support in multiple languages. It has also drastically reduced their support tickets and allowed them to offer support in more languages than ever before. Murphy Solutions is now able to provide better customer support in a fraction of the time.