"Helpjuice has allowed us to onboard employees 2x faster and reduce the time spent on mundane enquiries"" - Millie McChlery, Customer Experience Team Lead at me&u
Millie McChlery, Customer Experience Team Lead at me&u, was looking for a way to streamline customer support and reduce the time spent on mundane inquiries. After trying out multiple solutions, she decided to go with Helpjuice, a knowledge base platform that allowed her to centralize documentation and provide customers with a self-service platform.
Millie and her team at me&u were struggling with wasting time on responding to the same mundane enquiries over and over. They needed a platform where customers could go and help themselves to solve issues or recap issues that they had already been trained on.
“We had no solution before helpjuice other than to keep documents in a google drive which is hard to update and search regularly,” said Millie. “Helpjuice seemed very easy to set up with the capability of supporting internal and external knowledge base all in one place. Compared to other companies they supported the onboarding which made it very simple to implement.”
Millie and her team decided to go with Helpjuice, a knowledge base platform that allowed them to centralize documentation and provide customers with a self-service platform. With Helpjuice, they were able to create a knowledge base that was easy to update and search, and allowed customers to find the answers they needed quickly and easily.
“Unlike other platforms, helpjuice is always their to assist with big or small enquiries,” said Millie. “We can now onboard employees 2x faster as we have centralised documentation in which reduces the time management spends on onboarding. We also can maintain current employees and their knowledge to a much higher standard without putting the pressure on others within the business.”
Since implementing Helpjuice, me&u has seen a dramatic improvement in their customer support. They are now able to onboard employees 2x"