“Using Helpjuice has already reduced support for new hires by 10%. It’s freeing up our team and making onboarding smoother than ever.” — Crystal Mouzon, HR Manager at Boyter Brothers, LLC
Boyter Brothers, LLC is a rapidly expanding organization based in the United States, with teams working across operations, administration, and various support functions. Like many fast-growing businesses, they faced a critical challenge—key institutional knowledge was siloed in the minds of a few experienced employees. When new hires joined, they relied heavily on these veterans for support, often interrupting their workflow and delaying productivity. "Our team is rapidly growing, and we have a few key employees with a lot of historical knowledge," said Crystal Mouzon, HR Manager at Boyter Brothers. "We needed a system where those with historical knowledge could brain dump in an organized fashion so new hires could access it without disruption or delays."
Crystal and her team set out to evaluate five platforms before ultimately selecting Helpjuice. Their must-haves included a web-based platform, the ability to review and approve content before publishing, and flexibility for both internal and future external access. Other platforms like Nuclino, BookStack, and Perfect Wiki fell short either in terms of price, layout, or control functionality. “We were looking for a controlled environment where everyone could contribute but managers had final review power,” Crystal shared. “Helpjuice delivered on every point—and at a great price for what we needed.”
Once onboarded, Boyter Brothers saw a cultural shift. Employees started contributing knowledge proactively, with a 90% participation rate in building the internal Helpjuice knowledge base. “It’s part of our short-term goals that every employee contributes at least 30 minutes a week,” Crystal explained. “Unlike before, when we had no knowledge base, I love that with Helpjuice, we can all share our knowledge with each other, creating a more inclusive environment.” Crystal was especially impressed by Helpjuice’s built-in SOP builder, Wizardshot. “I love that I can access Wizardshot in a browser—it’s made creating SOPs 110% more time-efficient and much easier for the end user,” she said.
Even in the early phases of implementation, the impact was clear. “After speaking with my Learning & Development Lead, they mentioned that using this knowledge base has already reduced support for new hires during training by 10%,” Crystal reported. This reduction freed up time for seasoned employees to focus on their core tasks while empowering new hires to learn at their own pace. The structured review system ensured consistent and accurate information, while the browser-based access eliminated tech barriers for contributors. “We’ve struggled in the past with inconsistent instruction based on who was providing it. With Helpjuice, we’re finally centralizing and streamlining our internal communication,” Crystal shared. Their goal is to make the knowledge base a company-wide resource that fosters cross-training and reduces over-dependency on specific team members—allowing everyone the freedom to take time off without knowledge gaps.
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