"Great product, was using Sharepoint and looked at Helpjuice and Zendesk, and ultimately went with Helpjuice" – Todd S., Yokogawa
Our company has two goals with a KB. The first goal is to capture “tribalknowledge” of our Subject Matter Experts. The second goal is to make this captured knowledge available in an online format for customers and internal staff as self-service support option in addition to our live support.
Our company was using (and still maintains) a Microsoft Sharepoint based proprietary solution using customization of sharepoint lists. When looking for other solutions, we looked at products such as Zendesk and other popular systems.
Our primary reasons for selecting HelpJuice were:
· Cloud based system
· Intuitive user interfaces on public side and back-end
· Easy to create articles
· Very flexible options for control of article audience (public, internal, private)
Ability to have public, internal, and private levels of article access plus encrypted urls
10. I love the webchat. I do not see that there is much room for improvement on support.
9. Great product. Maybe a 10 when a few more features make it into the product. Need to leave room!