"We were able to publish nearly 900 articles within a few months, which resulted in a quick and efficient transition from our old kb to our new one. We were also able to transfer and translate more than 50 articles into Spanish - Lori Caminiti, Tech Writer/Editor "
HydroPoint Data Systems, Inc., a privately held water management company based in California, was in search of a knowledge base (KB) platform that was both internally and externally user-friendly. After trying two other platforms, they decided to use Helpjuice to streamline their KB process and increase efficiency. The results have been remarkable, with HydroPoint Data Systems, Inc. saving over $10K in yearly subscription fees alone and publishing nearly 900 articles within a few months.
HydroPoint Data Systems, Inc. has a robust knowledge base with over 900 articles. They needed a way to make it easier for staff to author and update content, add high-quality graphics, screenshots and images in a straightforward way, and to have a cleaner search function that would categorize and filter content.
Lori Caminiti, a Tech Writer/Editor at HydroPoint Data Systems, Inc., explains: “We needed a way to copy and format over 900 articles in a quick and efficient manner. We also wanted the landing page of our Knowledge Base to have the look and feel of our brand, and to be user-friendly.”
Helpjuice’s platform made it easy for HydroPoint Data Systems, Inc. to copy and format over 900 articles into beautiful, easy-to-read articles for their customers. In addition to that, they were able to transfer and translate more than 50 articles into Spanish, and add over 100 videos into their KB. Internal users were also able to comment and send notifications for editing and updates.
Lori says: “We love that staff can make comments on articles for timely updates. In addition, we appreciate that we are able to categorize and filter content so the user sees intended results and not extraneous content that may lead them down a rabbit hole. We especially appreciate how helpful Helpjuice was in customizing our KB to fit our design specs and unique needs.”
HydroPoint Data Systems, Inc. has seen dramatic cost savings and improved efficiency since switching to Helpjuice. They have saved over $10K in yearly subscription fees alone, and were able to publish nearly 900 articles within a few months. In addition, they were able to transfer and translate more than 50 articles into Spanish, and add over 100 videos into their KB.
The impact of Helpjuice has been quantified. HydroPoint Data Systems, Inc. was able to save over $10K in yearly subscription fees alone, publish nearly 900 articles within a few months, transfer and translate more than 50 articles into Spanish, and add over 100 videos into their KB. They also have an improved search function that allows them to categorize and filter content easily.
HydroPoint Data Systems, Inc. was able to achieve dramatic cost savings and improved efficiency by switching to Helpjuice’s knowledge base platform. The platform made it easy to copy and format over 900 pieces of content into beautiful, easy-to-read articles for their customers, and allowed them to add high-quality graphics, screenshots, and images in a straightforward way. They also received personalized help from the folks at Helpjuice to customize their KB to fit their design specs and unique needs.
Overall, HydroPoint Data Systems, Inc. has seen tremendous results since switching to Helpjuice. Lori Caminiti says: “Our overall consensus is that Helpjuice is much more user-friendly and easier to update than our previous platform. With Helpjuice, the design adds to the usability of our knowledge base.”
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