Helpjuice, the Game-Changing Solution that Made Document Retrieval 90% Faster at Oklahoma Electric Cooperative!

Quick Overview

Industry: Electric Utility

Location: Oklahoma, United States

Team size: 500 - 1000

"HelpJuice enabled us to create standard operating procedures four times faster, boosting our efficiency and productivity."- Jordan Wayne, Data Operations Architect

Industry: Electric Utility

Location: Oklahoma, United States

Team size: 500 - 1000

Electric utility

(500 - 1000 people)

Meet Oklahoma Electric Cooperative

Oklahoma Electric Cooperative, a prominent provider of electricity based in Oklahoma City, has been a key player in delivering reliable and affordable energy to over 50,000 residential and commercial members across the state. Their commitment to excellence sets them apart in the energy industry.

The Challenge: Unraveling the Knowledge Management Maze

As a Data Operations Architect at Oklahoma Electric Cooperative, Jordan Wayne faced a daunting challenge. The company struggled with scattered and disorganized standard operating procedures (SOPs) and critical documents. Retrieving information was a time-consuming process, sometimes taking up to a week, with no guarantee of accessing the latest version.

""We used to have our standard operating procedures and other documents stored all over the place and completely unorganized. To retrieve a document, it would sometimes take a week to track down, and you may not be getting the most up-to-date version. With HelpJuice, we’ve standardized everything and made it all readily available for any employee to access instantly; this has saved us countless hours.""

- Jordan Wayne, Data Operations Architect

The Solution: HelpJuice Shines Bright

After a thorough evaluation, Oklahoma Electric Cooperative chose HelpJuice's knowledge base software. HelpJuice stood out for its competitive pricing, user-friendly interface, and stellar customer support. The customization options provided by HelpJuice perfectly aligned with the cooperative's specific needs.

The Impact: Unleashing Efficiency

The implementation of HelpJuice's knowledge base had a profound impact on Oklahoma Electric Cooperative. Information retrieval became a blazingly fast process, with employees now accessing data 90% faster. Templates within HelpJuice accelerated SOP creation, making the process four times quicker, ensuring not just speed but also consistency in documentation.

""The speed at which employees can now access information is incredible. It used to be a week-long process, and now it's almost instantaneous. HelpJuice has truly revolutionized how we manage our knowledge resources.""

- Jordan Wayne, Data Operations Architect

Favorite Feature: Audit Reminder

Jordan Wayne highlights the audit reminder feature as his favorite within HelpJuice. This feature has been a game-changer, ensuring documents are kept up to date. No more outdated SOPs slipping through unnoticed, as the audit reminder keeps the team accountable for regular updates.

""The audit reminder feature is a game-changer for us. It's like having a built-in system that keeps us accountable for updating our documents. No more outdated SOPs slipping through unnoticed.""

- Jordan Wayne, Data Operations Architect

Why HelpJuice? A Winning Combination

When asked about the decision to choose HelpJuice, Jordan Wayne emphasized the importance of price, ease of use, and customer support. HelpJuice outshone competitors in all three categories, providing a cost-effective, user-friendly, and well-supported solution that continues to meet their needs.

Past Challenges, Present Success

Prior to HelpJuice, Oklahoma Electric Cooperative grappled with an unorganized file server and relied on email for document sharing—never truly having a centralized knowledge base. HelpJuice bridged this gap, offering a customizable solution that addressed their specific needs, ensuring adoption across all levels of the organization. Notably, HelpJuice proved not only effective but also cost-efficient.

The Goal: A Centralized Knowledge Hub

The knowledge base at Oklahoma Electric Cooperative serves as a single point of reference for all documentation. The goal is clear: to provide an up-to-date and easily navigable resource for employees. HelpJuice not only met but exceeded this goal, providing a solution that all employees could rally behind.

Quantifying Success

The impact of HelpJuice at Oklahoma Electric Cooperative is quantifiable and impressive: a 90% increase in information retrieval speed and a fourfold acceleration in SOP creation. These metrics highlight the tangible benefits that HelpJuice brings to the table, making it a must-have for any organization looking to streamline knowledge management.

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