“With Helpjuice, every single KB entry goes through a review process I oversee—now our team is aligned, our docs are clean, and our clients trust what we share.” — Devon Morris, Client Director
Cloud Choice Technologies, a leading IT services provider based in North America, had a major problem that many growing companies face—internal knowledge chaos. For years, they relied on what they describe as a “tribal” knowledge base system. That meant key information was spread across multiple sources, including OneNote, SharePoint, and shared drives. This lack of structure made it difficult to find and manage information, leading to lost time and inconsistent communication both internally and with clients. The company tried migrating to ITBOOST, hoping for improvement, but the experience fell short. As Devon Morris, Client Director at Cloud Choice Technologies, put it, “We had a tribal KB system for years and tried converting it to ITBOOST, but it was terrible.” The challenge was not just organization but also access, quality control, and scalability.
After exploring several knowledge management options, including ITBOOST, SharePoint, OneNote, and OneDrive, Cloud Choice Technologies found that most platforms lacked either the full-body search capability or a user-friendly design that their team needed. “Most of the KB systems we looked at weren’t cleanly sorted or didn’t allow for searching the entire KB body instead of just tags or keywords,” Devon explains. That limitation posed a major barrier to effective knowledge sharing. The team was looking for something smarter, easier to use, and above all, customizable enough to fit their workflow. When they came across Helpjuice, the decision became clear. With a clean interface, smart full-text search, and an embeddable plugin that made knowledge access instant and seamless, Helpjuice aligned perfectly with their operational goals. It wasn’t just a new tool—it was a solution that finally understood their pain points.
With Helpjuice, Cloud Choice Technologies implemented a centralized review process that gave editorial control back to their leadership. Every new article added by an employee now goes through Devon for review, editing, and approval. “With our old KB system, we would put data in the KB, but there were no peer reviews. It was hard to get employees to use it because there was no real searchability,” Devon recalls. This process ensured that each article met their standards for content, grammar, and clarity. It also gave them the ability to control what content was visible internally versus what could be shared with clients. Helpjuice’s permissions settings, combined with formatting features like accordions and hidden text, made the documentation both professional and user-friendly. The result? A sharp increase in both employee engagement and client satisfaction. Devon adds, “All in all, it’s one of the best KB systems we’ve reviewed.”
The improvements at Cloud Choice Technologies weren’t just anecdotal—they were measurable. After implementing Helpjuice, internal search accuracy increased dramatically thanks to the plugin and smart AI-assisted search. The team saw a 3x increase in discoverability of internal content, which directly contributed to a reduction in redundant questions and repeated training. Employees no longer had to log in to a separate site to access the KB. “We have the plugin for all employees, so they do not need to log into a website every time to search,” Devon notes. Additionally, search time dropped by 40% across the support team, allowing them to serve clients faster and with more confidence. Quality and consistency of content also improved, as all documentation followed a unified editorial process. These improvements helped eliminate bottlenecks in communication and allowed the company to scale their support efforts more effectively. The Helpjuice KB evolved into a strategic asset.
If your organization is still relying on outdated knowledge systems or struggling to manage internal documentation, it’s time to take action. Helpjuice offers a powerful, easy-to-use knowledge base platform built for growing teams that need speed, control, and flexibility. Whether you're a startup looking to streamline customer support or an enterprise ready to scale documentation across departments, Helpjuice is the answer. Just like Cloud Choice Technologies, you can turn your knowledge base from a cluttered archive into a centralized hub of truth that your entire team trusts. With features like full-text search, customizable user permissions, detailed analytics, and an intuitive plugin for quick access, Helpjuice ensures your documentation works as hard as your team does.
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