"Helpjuice has helped us to free up significant hours of leadership time by providing easy access to everyday production questions. It has also given us access to unsolicited feedback for our training programs. - Bob Budiongan, Director of Talent and Organizational Development "
To allow team members to be more self-sufficient and therefore more productive, which results in overall productivity improvement.
We were using our LMS resource library to store job aids, videos, etc., and we are now moving our content to our Helpjuice environment. We also dabbled with the idea of using a knowledge database and a BOT in MSTeams; however, that process was not as efficient.
I found the tool to be very easy to use, very intuitive. We have decided to stay with the tool because of team member adoption. Our process to identify and add new contact is extremely efficient because Helpjuice is so damn easy to use.
Too many to mention; however, I believe that the strategy to chunk our learning assets into small bite-sized chunks and then leverage Helpjuice's related articles and linking to allow team members to navigate, drill, and mine more information to provide them the answers when and where they need it most.
- To reduce the number of hours (100s of hours) of lost productivity of team members seeking answers and of those who were stopping work to answer the questions.
- To provide quick access to help as we transitioned to a work from home environment as a result of COVID-19.
My department has realized a more than 50% (a conservative number) reduction in questions. We have also seen team members become more self-sufficient in half the time it took prior to our Helpjuice deployment: which is even more compelling given our 100% remote instruction of roles that require a significant amount of hands-on practice.
Helpjuice has helped us to free up significant hours of leadership time by providing easy access to everyday production questions. It has also given us access to unsolicited feedback for our training programs. We review the questions that are asked of our FAQ site and use the metrics provided in the reporting to help us determine where we may need to improve what or how we cover content in our onboarding process. While I do not have hard data to quantify the value, for those of you reading this, I imagine you can visualize what value a similar process would bring to your organization.
