"Helpjuice has helped us to free up significant hours of leadership time by providing easy access to everyday production questions. It has also given us access to unsolicited feedback for our training programs. - Bob Budiongan, Director of Talent and Organizational Development "
Bob Budiongan, Director of Talent and Organizational Development at Automotive Credit Corporation, was looking for a way to streamline the process of answering employee questions. Prior to Helpjuice, the process for answering questions was time-consuming and inefficient, requiring employees to reach out to multiple people for assistance. This was not only costly, but it also caused disruptions in workflow. After researching several solutions, Bob decided that Helpjuice was the best choice for his team.
At Automotive Credit Corporation, Bob and his team were dealing with an inefficient question-answering process. Whenever an employee had a question, they had to reach out to multiple people for assistance, often resulting in delays and disruptions in workflow. This process was also very costly, with the company spending thousands of dollars each year on answering questions.
After researching several solutions, Bob decided to try Helpjuice. Helpjuice is an easy-to-use knowledge base that allows companies to quickly and easily answer employee questions. The software is designed to be user-friendly, with a clean, intuitive user interface. Additionally, Helpjuice provides powerful reporting features that allow users to track how employees are using the knowledge base.
"Helpjuice was the perfect solution for us," said Bob. "It's clean, simple, but a very functional end-user friendly tool. It's easy to use, and the reporting features allow us to see what is being accessed so we can make sure our knowledge base is up-to-date and relevant."
By implementing Helpjuice, Automotive Credit Corporation was able to save money and improve efficiency. The knowledge base allowed employees to quickly and easily find answers to their questions, eliminating the need for multiple people to answer the same questions. This resulted in a cost savings of at least $350K per year in cost avoidance.
Additionally, Helpjuice allowed the team to quickly and easily create new content for the knowledge base. This allowed them to provide employees with the most up-to-date information, improving efficiency and ensuring that employees had the answers they needed when they needed them.
"The best part about Helpjuice is that our team can easily create new content," said Bob. "We can quickly update our knowledge base with new information and ensure that employees have access to the most up-to-date information. Plus, users can send a request for help for a topic not currently covered by the tool, which is great for those times when something isn't covered."
By implementing Helpjuice, Automotive Credit Corporation was able to streamline their question-answering process and save money. The software's user-friendly interface and powerful reporting features allowed the team to quickly and easily create new content and track usage, ensuring that employees had access to the most up-to-date information. With Helpjuice, Automotive Credit Corporation was able to save at least $350K in cost avoidance and improve efficiency, making it a great solution for any company looking to streamline their question-answering process.
Browse through our collection of case studies to see how companies across industries are leveraging Helpjuice to transform their knowledge management.
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