"I love the fact you can edit the code of the KB. On top of this I’ve learned a thing or two from the gentleman that helps me. That’s hard to beat customer service. I’m counting customer service as a feature as it’s the best I’ve encountered." - Logan Korn, Director of Logos Inc.
Logos Inc. is a medium sized company based in the United States that specializes in helping businesses with their marketing and advertising needs. Logan Korn, the Director of Logos Inc., was looking for a new solution to help the company share knowledge among its scattered team of employees around the world. He wanted a Knowledge Base (KB) that was easy to use and customize to fit the needs of the company.
When Logan was hired on, he quickly realized the company's helpful documents were scattered and hidden, making them unhelpful. With the company expanding, Logan knew this was not a future-proof plan. He knew he needed to find the right Knowledge Base that would fit the company's needs.
Logan tried the Soho Help Desk and Fresh Desk, but he found them both to be very frustrating. The help desk staff didn't seem to know what they were doing. This caused Logan to become even more determined to find the right solution.
After picking his top 8 solutions and narrowing it down to Helpjuice, Logan knew he had found the perfect fit for Logos Inc. He found it to be the easiest to use, and he was amazed by the ability to customize almost every corner of the KB. The customer service also blew him away, as he was able to talk to a gentleman who helped him and taught him a few things.
Since using Helpjuice, Logos Inc. has seen an increase in resolution time with tickets by about 20%. On top of this, onboarding is twice as fast. The purpose of the Knowledge Base is to share the knowledge of the company, and Logos Inc. now feels more like a team than ever before. Logan's favorite feature of Helpjuice is being able to edit the code of the KB, as well as the amazing customer service.
Helpjuice has had a very positive impact on Logos Inc. It has allowed them to increase resolution time and speed up onboarding, as well as improve the knowledge sharing of the company. Logan Korn, Director of Logos Inc., says: “I love the fact you can edit the code of the KB. On top of this I’ve learned a thing or two from the gentleman that helps me. That’s hard to beat customer service. I’m counting customer service as a feature as it’s the best I’ve encountered.” With Helpjuice, Logos Inc. has been able to make their Knowledge Base fit their needs, and they've seen amazing results as a result.