Attention: The Cost of Global Manual Production Was Spiraling

For Fermax Electrónica — a global leader in intercom, video door entry, and access control systems — producing and translating product manuals wasn’t just a task; it was a logistical challenge involving precision, multilingual coordination, and heavy expenses. Managing layout, translation, and content consistency for technical manuals across 85 countries created mounting costs and consumed countless work hours.

“In larger manuals, we can achieve significant cost savings on layout expenses, potentially reducing them by up to 60-70% as we have calculated in our first tests,” shares Santiago Caballero Roig, International Technical Manager at Fermax Electrónica.

Interest: Manual Translation & Layout... Reimagined

The Fermax team set out to solve two core issues:

• High costs and delays in translating and laying out technical manuals for global markets
• A need for consistent, high-quality documentation that is also mobile-friendly for end users

Helpjuice emerged as the perfect solution — not only as a knowledge base, but as a powerhouse for content reuse and AI-powered translation. Helpjuice’s snippet feature enabled Fermax to centralize and reuse standardized manual content across dozens of documents, dramatically improving consistency and reducing redundant work.

“Utilizing snippets in conjunction with the translations significantly enhances our documentation process. Snippets allow us to reuse common sections of text across multiple manuals, ensuring consistency and saving time.” – Santiago Caballero Roig

Desire: From Manual Labor to Smart Automation

One of the most game-changing features for Fermax was Helpjuice’s ability to automate the translation of multiple manuals simultaneously using AI. This not only minimized translation costs but also accelerated the entire documentation pipeline.

“AI translations further streamline our workflow by quickly and accurately translating content into multiple languages. This technology reduces costs associated with manual translations and makes our manuals accessible globally.” – Santiago Caballero Roig

Additionally, the implementation process was smooth, supported by a responsive Helpjuice team and a pricing model that made the decision a no-brainer.

“Your tool can automatically translate multiple manuals simultaneously, significantly improving our efficiency. The support we received from your team was exceptional.”

Action: A 70% Cost Cut and a Better Experience for Global Users

With Helpjuice in place, Fermax Electrónica transformed its knowledge base from a cost center into a cost-saving engine. The results speak for themselves:

- Up to 70% cost reduction in layout and translation based on initial testing

- Faster documentation delivery thanks to AI-driven translation workflows

- Improved global accessibility with consistent multilingual content

- Enhanced user experience for installers and end users viewing manuals on smartphones

The long-term goal? Make manuals simpler, more intuitive, and instantly accessible. Fermax plans to continue enhancing the user experience by refining the content layout for mobile-first consumption — helping customers and installers find answers faster while cutting down support tickets.

“We aim to reduce translation and manual layout costs while enhancing the user experience. Simplifying manuals will help installers and end users quickly find the information when they need it.” – Santiago Caballero Roig

Why Helpjuice?

- Robust AI-powered translations

- Time-saving snippet system

- Exceptional support team

- Cost-effective and scalable for global operations

Final Words

Helpjuice didn't just provide a software solution — it delivered a strategic advantage. By reducing translation costs, simplifying the layout process, and improving accessibility across 85 countries, Fermax Electrónica is leading the way in technical documentation innovation.