What's the purpose/goal of your KB?

When I teach a new engineer how to design a component, I typically explain it to them one-on-one with a whiteboard and similar tools. After I explain it to them, I ask them to type up a Helpjuice article with the concepts we covered. I can then review their summary of our training and verify that they actually understood the concepts correctly. If they can explain it, I know they understand it. When the next new engineer comes along and it's time to explain the same concept to them, I don't have to spend as much one-on-one time because I can tell them to go read the Helpjuice article to get a basic understanding of the concept. I can still supplement with one-on-one instruction when needed, but this helps them get trained faster and it frees up my time for other tasks.

What solutions did you approach before you decided to go with Helpjuice?

We saved our videos and company resources on an internal server. They were saved in a lot of locations and a lot of people didn't know what resources were available. Videos especially were hard to search for because there was no accompanying text. Standards were hard to manage and each office and each project manager was using different resources. We tried using email to disseminate information, but new employees wouldn't have access to old email chains.

Why did you decide to use Helpjuice?

I used Helpjuice at a previous company and liked the platform. The costs were competitive.

What's your favorite Helpjuice feature?

I like the ability to combine video, pictures, and text into a how-to article that is searchable. I also like the privacy settings so that employees can find what they need without sharing proprietary information with the whole world.

What problem are/were you looking to solve with Helpjuice?

We were looking for a way to make company resources available to all employees in a searchable way. We are an engineering company and regularly bring on student interns in the summer. We needed a place to save training videos, company standards, and how-to articles for our new employees so they could get up to speed quickly. Previously, these resources were saved on our company server, but the search function and ability to embed videos was limited. All of our articles are internal only. We use Helpjuice exclusively for internal resource sharing.

What kind of an impact has Helpjuice had?

Estimated ~40 hours per employee during onboarding, an ~360 hours a year per employee after that.