"Helpjuice has been a game-changer for us. The code section feature allows me to add any code, test, and learn, making our documentation more interactive and engaging." - Matthew Alexis Suazo, Flxpoint
Flxpoint, a leading SaaS company specializing in seamless multi-channel eCommerce solutions, faced a significant challenge: their highly technical documentation was creating barriers for their clients. Complex onboarding processes and lack of user-friendly content left many clients confused and disengaged. Enter Matthew Alexis Suazo, Flxpoint’s first-ever Customer Enablement professional, tasked with a mission to revolutionize client documentation and onboarding processes.
After trying platforms like Zendesk and Notion, Flxpoint turned to Helpjuice to solve their documentation woes. The goal was clear: create easy-to-understand, visually appealing, and personalized knowledge base content that would enhance user experience and reduce misunderstandings.
Matthew Suazo explains: “When I joined as the first Customer Enablement professional, my priority was to build content that was simple, creative, and engaging.”
By switching to Helpjuice, Flxpoint achieved incredible results:
Matthew shares his experience: “The code section is my favorite feature. I had no coding knowledge, but within a month, I was creating custom designs. This flexibility has been a game-changer for our team and clients.”
Helpjuice didn’t just solve Flxpoint’s problems; it turned their documentation into a strategic advantage. Clients now have access to intuitive, well-designed resources that make onboarding a breeze. Employees are empowered with tools that support creativity and efficiency.
Matthew concludes: “With Helpjuice, I see a beautiful 2025 filled with enablement creativity. The platform has allowed us to craft designs and solutions that truly resonate with our clients.”
Flxpoint explored other solutions, including Zendesk and Notion, but found them lacking. Helpjuice’s unique features, including advanced customization and mobile-friendly designs, made it the clear choice.
Matthew elaborates: “Notion was a contender, but it wasn’t responsive for cell phones. Helpjuice won us over with its flexibility and ability to design knowledge bases that stand out.”