Interest: Why Flxpoint Chose Helpjuice

After trying platforms like Zendesk and Notion, Flxpoint turned to Helpjuice to solve their documentation woes. The goal was clear: create easy-to-understand, visually appealing, and personalized knowledge base content that would enhance user experience and reduce churn.

Matthew Suazo explains: “We were losing clients because they couldn’t understand our docs. When I joined as the first Customer Enablement professional, my priority was to build content that was simple, creative, and engaging.”

Desire: Transforming Documentation into a Growth Opportunity

Flxpoint’s Key Challenges:

• Technical docs that were hard to understand.
• Increasing client churn due to poor onboarding materials.
• A need for responsive designs suitable for mobile use.

How Helpjuice Delivered:

By switching to Helpjuice, Flxpoint achieved incredible results:

• Beautifully designed knowledge base: 39 revamped documents with user-friendly layouts and customized UX/UI designs.
• Enhanced onboarding: Simplified, visually engaging documentation that improved client understanding during initial steps.
• Client personalization: Identified IP clients, enabling tailored support approaches via email.
• Support for coding and creativity: Helpjuice’s code section empowered Matthew to learn coding and create unique, engaging content layouts.

Matthew shares his experience: “The code section is my favorite feature. I had no coding knowledge, but within a month, I was creating custom designs. This flexibility has been a game-changer for our team and clients.”

Action: Ready to Revolutionize Your Knowledge Base?

Helpjuice didn’t just solve Flxpoint’s problems; it turned their documentation into a strategic advantage. Clients now have access to intuitive, well-designed resources that make onboarding a breeze. Employees are empowered with tools that support creativity and efficiency.

Quantifiable Impact:

• 39 redesigned documents now feature easy-to-digest, creative layouts.
• Churn reduction through better client onboarding and personalized support.
• Improved employee satisfaction and learning curve, thanks to Helpjuice’s coding support and customization.

Matthew concludes: “With Helpjuice, I see a beautiful 2025 filled with enablement creativity. The platform has allowed us to craft designs and solutions that truly resonate with our clients.”

What Sets Helpjuice Apart?

Flxpoint explored other solutions, including Zendesk and Notion, but found them lacking. Helpjuice’s unique features, including advanced customization and mobile-friendly designs, made it the clear choice.

Matthew elaborates: “Notion was a contender, but it wasn’t responsive for cell phones. Helpjuice won us over with its flexibility and ability to design knowledge bases that stand out.”