Breaking Free from Outdated Training Methods

Aliaswire, an innovative fintech company based in the United States, specializes in providing businesses with cutting-edge payment solutions. Known for their forward-thinking approach, Aliaswire faced an internal roadblock that clashed with their brand’s progressive nature: outdated customer training methods.

“Our customer training only existed in long PDF documents,” said Jeanne Murphy, Marketing VP at Aliaswire. “This made it difficult to update information, and with no dedicated writer, it became increasingly impractical to keep content relevant.”

With over 3,000 customers and 3 million end-users relying on their training materials, the need for a modern, efficient solution was more critical than ever.

Why Aliaswire Chose Helpjuice

Aliaswire’s search for a better solution led them to Helpjuice, a knowledge base platform designed to simplify and modernize information sharing. After considering alternatives such as building a WordPress site, Jeanne quickly realized the value Helpjuice brought.

“Helpjuice’s focus on knowledge bases made them the clear choice,” Jeanne explained. “Their functionality is far superior to other tools, and they understand the unique needs of businesses like ours.”

The decision to implement Helpjuice wasn’t just about technology—it was about transforming how Aliaswire’s customers and teams interacted with their resources.

The Game-Changing Features of Helpjuice

One of the key reasons Aliaswire selected Helpjuice was its simplicity and flexibility. Updating content as products evolved became effortless, and features like article feedback enabled continuous improvement.

“Unlike using PDFs, I love that our company can easily update the content as the product changes,” Jeanne shared. “The feedback feature is also incredibly valuable, as it helps us refine articles based on real user input.”

Additionally, Helpjuice’s ability to create tailored knowledge bases for individual customers provided Aliaswire with a personalized approach to training.

Quantifying the Success

Since implementing Helpjuice, Aliaswire has experienced transformative results that underscore the platform’s value:

• Massive Cost Savings: Eliminating the need to hire a dedicated writer saved Aliaswire over $100,000 annually.
• Improved Efficiency: Training their national sales team now takes half the time it used to, thanks to Helpjuice’s easily shareable and updateable knowledge bases.
• Empowered Users: For the first time, Aliaswire created end-user instructions, benefiting over 3 million users globally.
• Streamlined Operations: Tailored knowledge bases allowed Aliaswire to cater to the unique needs of different customer segments effortlessly.

“Helpjuice has revolutionized how we share information,” Jeanne remarked. “Internal training is now easier, faster, and more effective, and we’ve empowered millions of end-users with access to clear, updated instructions.”

Driving Future Growth with Helpjuice

For Aliaswire, Helpjuice isn’t just a tool; it’s a catalyst for growth. By modernizing their training methods, Aliaswire has improved customer satisfaction, enhanced team productivity, and positioned themselves as a fintech leader that truly values innovation.