"I never imagined we could save 5-10 hours per month on training and implementation. Helpjuice made this a reality for Aesthetix CRM," - Eric Dunn, CEO of Aesthetix CRM
Aesthetix CRM, a cutting-edge company in the CRM industry, has been redefining customer relationship management with its innovative solutions. Located in Atlanta, GA, Aesthetix CRM has consistently pushed the boundaries of technology to enhance customer interactions and streamline internal processes. Known for its dedication to efficiency and user-friendly interfaces, Aesthetix CRM has become a notable name in the tech world.
Eric Dunn, CEO of Aesthetix CRM, identified a critical need within the company: “We urgently required an internal help center to consolidate our onboarding and implementation processes, keeping them distinct from our customer-facing resources.”
The decision to incorporate Helpjuice into Aesthetix CRM's operations was driven by its need for customization and secure, login-restricted content. “Helpjuice stood out with its robust customization options and the ability to protect sensitive internal information,” explains Dunn.
Since integrating Helpjuice, Aesthetix CRM has seen a remarkable improvement in operational efficiency. Dunn notes, “Helpjuice has saved us approximately 5-10 hours each month in training and implementation time. This efficiency gain is invaluable for our team's productivity.”
“The ability to customize posts and easily embed videos has been transformative for our internal help center,” says Eric Dunn. “Helpjuice’s features not only streamlined our documentation process but also enhanced our team's accessibility to critical information.”
Prior to adopting Helpjuice, Aesthetix CRM evaluated several solutions, including Tawk and Gleap for their customer-facing help center. However, the unique requirements of an internal knowledge base led them to choose Helpjuice for its superior customization and content security capabilities.
“Our goal was to establish a comprehensive internal help center. This platform would document all our processes, setups, integrations, etc., for our onboarding and technical teams,” Dunn elaborates. The implementation of Helpjuice was a strategic step towards achieving this goal, ensuring that internal teams had a reliable and efficient resource to refer to.
Helpjuice has not only met but exceeded Aesthetix CRM's expectations, providing a secure, customizable platform that effectively supports its internal team. The reduction in training and implementation time is a testament to the effectiveness of Helpjuice in enhancing organizational efficiency. Aesthetix CRM's case is a clear example of how the right internal tools can significantly impact a company's operational effectiveness.