"Since implementing Helpjuice, we’ve reduced support tickets from 1,200 to around 600 per month. That’s a 50% drop—and it’s made a huge impact." — Erdogan Gokbulut, Sr. IT Specialist at Numesys
For companies managing complex technical software, customer support often means answering the same high-level questions again and again. For Numesys, a fast-growing Turkish provider of engineering simulation tools, that problem was costing both time and resources—until they made the switch to Helpjuice.
Since launching their Helpjuice-powered knowledge base, Numesys has reduced monthly support requests by 50%, improved customer satisfaction, and given their internal team more time to focus on strategic work instead of repetitive answers.
Numesys is a leading technology company based in Turkey, specializing in engineering simulation solutions. They provide cutting-edge software and consulting services to a wide array of industries—from automotive and aerospace to energy and manufacturing.
As a trusted partner for advanced tools such as ANSYS, Numesys supports thousands of engineers and technical professionals. With that level of complexity and reach, they needed a scalable solution to help users troubleshoot installation, licensing, and technical issues—fast.
"Since implementing Helpjuice, we've reduced support tickets from 1,200 to around 600 per month. That’s a 50% drop—and it’s made a huge impact." – Erdogan Gokbulut, Sr. IT Specialist at Numesys
Before Helpjuice, the Numesys support team was overwhelmed with repetitive customer inquiries related to:
These were not unique issues—but answering them over and over again drained resources. As the customer base grew, the strain on support increased dramatically.
Numesys initially experimented with open-source options and other commercial tools. But nothing provided the same level of agility, user experience, and customization that Helpjuice did.
"What made Helpjuice especially appealing was the fact that customizations were both free and fast, which made a big difference for us."
The key reasons Numesys chose Helpjuice:
"Compared to other solutions, Helpjuice offered a much more intuitive experience for both our team and our end users."
The impact of switching to Helpjuice was immediate and measurable. Monthly support tickets dropped by half—from around 1,200 to just 600. That freed up the technical team to handle more complex issues and gave customers the freedom to self-serve answers efficiently.
Numesys also uses Helpjuice’s detailed analytics to continuously refine content and better understand what users are searching for.
"Unlike other platforms, I love that with Helpjuice we can get the customizations we want done quickly and for free."
Numesys built its knowledge base with a clear goal: reduce repetitive support and empower users with fast, self-service access to solutions.
With Helpjuice, customers can now solve issues related to installation, licensing, and usage on their own—without waiting for a support agent. And internally, the support team can focus on more strategic work, such as improving user experience and onboarding content.
"Our goal with the knowledge base was to provide faster, self-service solutions and reduce the load on our support team. Helpjuice delivered exactly that."
By investing in Helpjuice, Numesys has built a support strategy that scales with their business. The knowledge base not only solves today’s challenges but is also prepared for the future as new products, customers, and questions emerge.
Whether it’s scaling content across contributors or integrating user insights into support workflows, Helpjuice has become a central piece of Numesys’ operational efficiency.
Browse through our collection of case studies to see how companies across industries are leveraging Helpjuice to transform their knowledge management.
.png){kind=logo}
