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Emil Hajric

February 01 2019

7 Shiny Gold Benefits of Having Internal Knowledge Base

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Do you have a shared company drive where you guys keep all the data you use when

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Emil Hajric

February 01 2019

6 Simple Tricks to Make Your Knowledge Base Searchable

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Let’s start this with a question (which, be warned of that, is not the beginning

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Emil Hajric

February 01 2019

Dramatically Cutting Down Support Requests Within Your SaaS App: The Story of Travis, The Hero From EventGeek

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Ladies and Gentlemen ….. I’d like to introduce to you a hero today. Yes, he might

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Emil Hajric

February 01 2019

Under the Hood: Meet the Brand New Helpjuice V4 Dashboard!

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 Hey folks, three weeks ago we celebrated Helpjuice’s fifth birthday (and we had

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Josh Brown

March 29 2019

6 Simple Tools to Measure Customer Engagement in 2019.

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Imagine if your doctor measured your blood pressure with a microscope!!! You woul

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Emil Hajric

February 01 2019

A Stupid-Simple Guide on How to Write Perfect Knowledge Base Article

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Before we start, quick question: Do you know what the bounce rate is? Of course y

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Emil Hajric

February 01 2019

7 ways customer service helps you with flawless customer onboarding

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You and I both are aware of the importance of onboarding and how much of a hassle

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Emil Hajric

February 01 2019

A Blueprint on How to Plan Your Internal Knowledge Base

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ATTENTION: This is not a regular blog post. This is a BLUEPRINT on how to do your

954cb4aa54c6f0fe5d5195347a24ba37

Emil Hajric

February 01 2019

5 Quick Tips How to Optimize Your Knowledge Base

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  Once upon a time (but not so long ago): Yahoo and AltaVista used to be the the

954cb4aa54c6f0fe5d5195347a24ba37

Emil Hajric

February 01 2019

How to plan your external knowledge base content

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Listen up colonels. I’m Mustafa, the brigadier general, and I have an order from